Business Services Executive

Consortium; Doncaster; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Close Brothers is seeking a Regulatory & Compliance Support role in the UK with hybrid working options. You will assist with partner and dealer administration, customer support, regulatory activities, and reporting for governance and risk management.

The role requires strong attention to detail, good customer service, and the ability to work both independently and in a team. Flexible working arrangements are available to balance work and personal commitments.

Qualifications

• Experience in regulatory and compliance tasks
• Strong customer service and communication skills
• Able to manage multiple tasks and meet deadlines

Responsibilities

• Partner & Dealer Administration: onboarding and maintenance of dealer relationships, compliance checks, data management, funding approvals.
• Customer & Operational Support: respond to enquiries, process requests, maintain accurate records across systems.
• Regulatory & Compliance Activities: GDPR requests, governance, audits, and compliance processes.
• Financial Crime & Risk Management: sanctions screening, transaction monitoring, investigations.
• Reporting & Business Administration: management information and stakeholder reporting for regulatory reviews.

Skills

Customer service

Attention to detail

Teamwork

Independence

Regulatory compliance

Education

GCSEs or equivalent

Tools

Microsoft Office

CRM systems

Job description

Support partner hubs, dealer partners, and retail teams with operational and compliance tasks

Responsibilities include partner & dealer administration, customer & operational support, regulatory & compliance activities, financial crime & risk management, and reporting & business administration

Strong customer service, attention to detail, and the ability to work both independently and in a team are required

The role offers hybrid working options

Close Brothers is committed to an inclusive and accessible recruitment process

Overall summary:

At Close Brothers we welcome applications from people of all backgrounds, including those without financial services experience, and encourage you to apply even if you meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop. We are open to discussing flexible working options that can help you balance your work and personal commitments.

Responsibilities:

Partner & Dealer Administration: Support the onboarding and maintenance of dealer and broker relationships, including compliance checks, partner data management, commission updates, and funding approvals.

Customer & Operational Support: Deliver efficient support to customers and stakeholders, managing enquiries, processing customer requests, and ensuring accurate record keeping across multiple systems.

Regulatory & Compliance Activities: Complete GDPR-related requests, support regulatory processes, maintain accurate customer credit information, and adhere to all governance, audit, and compliance requirements.

Financial Crime & Risk Management: Conduct sanctions screening, transaction monitoring, credit file investigations, and other financial crime prevention activities to support a robust control environment.

Reporting & Business Administration: Produce management information, monitor operational activities, manage correspondence, and support business reporting requirements for key stakeholders and regulatory reviews.

You will bring experience and skills such as:

Ability to manage several tasks at once and think quickly.

Able to prioritise work and meet deadlines.

Able to work well both in a team and Independently.

As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [e-mail] or request a call back.

At Close Brothers we support employees to balance their work and personal commitments, and in this role, you will be able to enjoy hybrid working.

Find out about careers at Close Brothers: https://www.closebrothers.com/careers

Read colleagues’ testimonials:https://www.closebrothers.com/life-close-brothers#374017299-899295541

Our benefits package is outlined here:https://www.closebrothers.com/employee-benefits

Find out about our commitment to an inclusive work environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!