Business Services Co-ordinator

NATIONAL TRUST; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A national heritage organization in the United Kingdom is looking for a Business Services Co‑ordinator to assist a Director with administrative tasks. The role involves managing a busy diary, coordinating travel, and ensuring the Director is well-prepared for meetings. This fixed-term contract includes a supportive working environment and flexible working conditions. Ideal candidates are proactive and organized with experience in PA roles.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym and shopping discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most locations

Responsibilities

• Support the Director with diary management and meeting coordination
• Book business travel and manage travel logistics
• Anticipate Director's needs and ensure they are prepared for meetings

Skills

Experience in a PA type role

Managing a busy diary on behalf of a senior stakeholder

Proactive and self‑motivated

Confident in booking business travel

Strong administrative skills

Effective communication and collaboration

Job description

**Important notice**

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a Business Services Co‑ordinator to join us on a fixed term basis.

This is a fast‑paced, exciting role in our Heritage Planning and Strategic Partnerships team, supporting a busy Director with administrative needs. You’ll ensure the Director is always prepared for meetings and visits to our places. You’ll manage a very busy diary, plan business travel, and proactively prepare agendas and take notes at meetings.

This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be later than 30 October 2026.

What it's like to work here

The role reports into the Directorate Services Manager and operates as part of the wider Business Services team across the directorate. Day to day, your work will be generated from the Director and you'll collaborate with others to ‘get things done’.

The Business Services team are friendly, collaborative, and great fun to work with.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40‑60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

Working at our Head Office in Swindon, you'll support a very busy Director with diary management, travel logistics, and meeting coordination. You’ll anticipate needs and plan ahead to ensure the Director is exceptionally well supported.

Who we're looking for:

• Experience in a PA type role
• Experience in managing a busy diary on behalf of a senior stakeholder
• Proactive and self‑motivated
• Confident in booking business travel
• Strong administrative skills and well organised
• Ability to effectively communicate and collaborate with colleagues and contacts at various levels

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programmeFree parking at most Trust places