Business Reservations Officer

HCA Healthcare UK; Street; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Business Reservations Officer to coordinate outpatient bookings and manage relationships with consultants. The ideal candidate will have prior administrative experience in a healthcare setting and exceptional IT skills. This full-time position requires strong communication abilities and familiarity with hospital policies. You will help ensure efficient operation as part of a dedicated team, contributing to exceptional patient care and organizational efficiency.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health and lifestyle benefits

Qualifications

• Previous admin experience within a hospital setting is essential.
• Good communication skills are required.
• Excellent IT skills including fast and accurate typing.

Responsibilities

• Coordinate outpatient bookings.
• Liaise with consultants’ secretaries for visits.
• Handle telephone enquiries and bookings.

Skills

Admin experience within a hospital setting

Good Communication skills

Excellent IT skills

Experience of Meditech

Knowledge of hospital policies and procedures

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Business Reservations Officer
W1 Campus, 110 Harley Street, working across The Harley Street Clinic and The Princess Grace Hospital
Full time, 37.5 hours per week

Monday – Friday, on site full time

Permanent

Competitive salary + benefits

We’re looking for a Business Reservations Officer to join our Business Development Team based at the W1 Campus, 110 Harley Street. Within this role, you will coordinate all outpatient bookings to maximise the use of the available resources across the clinic. You will have a good understanding of the needs of the business and actively strive to build and maintain good working relationships with consultants and their secretaries accordingly.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Liaise with consultants’ secretaries to obtain daily lists of outpatient visits
• Room diary management for all OPD buildings across The Harley Street campus
• Handle telephone enquiries making bookings and referring calls where appropriate
• Ensure that all consultants who are using the consulting rooms at The Harley Street Campus are licensed to do so
• Liaise with the clinical team for booking in patients for tests and investigations
• Handling telephone enquiries in regards of OPD bookings
• Monitoring and ordering of stationery
• Maintaining office equipment and report faults
• Filing office documents
• Ad hoc duties that required as per business needs

What you’ll bring:

• Previous admin experience within a hospital setting is essential
• Good Communication skills
• Excellent IT skills including fast and accurate typing, intermediate to advanced usage of Microsoft Office (Excel, Word, Outlook)
• Experience of Meditech preferable
• Knowledge of relevant hospital policies and procedures including Health and Safety

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen,heardand supported you can be at your best for our patients, and each other.

Our mission is simple,above all elsewe’recommitted to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion:We treat people with kindness and compassion
• Honesty,integrityand fairness:- We act with absolute honesty,integrityand fairness
• Loyalty,respectand dignity:We trust and treat one another as valued members of the HCA UK family with loyalty,respectand dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation,we’rehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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