Business Relationship Manager

Scottish and Southern Electricity Networks; Reading; Hybrid; GBP 51,000 - 61,000; Full time

Benefits offered by this job

Private healthcare discount

Gym memberships

Online GP

Cycle to Work

Family leave benefits

Job summary

SSE is seeking a Business Relationship Manager to deliver an exceptional customer and stakeholder experience across a defined portfolio within the Major Connections business. Based in Reading or Havant, you will work with senior leaders to drive outcomes and RIIO commitments.

You will build trusted relationships, develop engagement plans, and resolve complex queries while driving continuous improvement and cross-organisational collaboration.

Qualifications

• Proven experience in a customer-focused role.
• Strong communication and presentation skills.
• Ability to think strategically and turn complex information into clear messages.
• Experience working in a fast-paced environment with competing demands.

Responsibilities

• Build trusted relationships with customers and stakeholders across the defined portfolio.
• Develop and deliver tailored engagement plans, including meetings and events.
• Resolve complex customer queries and escalations with coordinated solutions.
• Use feedback and industry insight to identify service improvement opportunities.
• Provide updates and executive summaries to senior management on key interactions and risks.

Skills

Relationship management

Stakeholder management

Communication

Strategic thinking

Problem solving

Multi-stakeholder coordination

Job description

Base Location:

Reading or Havant

Salary

£50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

Working Pattern

Permanent | Full Time | Flexible First options available

We are looking for a Business Relationship Manager to join our team!

The Relationship Manager is responsible for delivering an exceptional customer and stakeholder experience across a defined customer portfolio within the Major Connections business.

Working collaboratively with senior leaders and stakeholders across the organisation, the role drives performance against customer, regulatory and business objectives, supports the delivery of RIIO-ED2 commitments, and helps shape the customer and stakeholder outcomes required for RIIO-ED3.

Through strong relationship management, effective communication and a customer-focused approach, the Business Relationship Manager champions continuous improvement, strengthens stakeholder engagement, and ensures customers remain at the heart of decision-making and service delivery

You will

• Build trusted relationships with customers and stakeholders, representing their needs and helping shape our services and strategy.
• Develop and deliver tailored engagement plans, including customer meetings, virtual sessions and in-person events for your allocated market segment.
• Work collaboratively across the business to resolve complex customer queries and escalations, ensuring issues are managed effectively and coordinated solutions are delivered.
• Use customer feedback and industry insight to identify opportunities for service improvement, innovation and positive business change.
• Provide clear updates, recommendations and executive summaries to senior management on key customer interactions, progress and emerging risks.

You have

• Proven experience in a customer-focused role, with excellent relationship and stakeholder management skills.
• Strong communication and presentation skills, with the confidence to influence and negotiate at all levels.
• The ability to think strategically, solve problems and turn complex information into clear messages.
• Experience of working in a fast-paced environment, prioritising competing demands and delivering within challenging timescales.
• A proactive and accountable approach, with the ability to identify risks, improve services and take ownership of positive customer outcomes.

About SSE

SSE's purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses.

Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.

We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.