Business Readiness Manager

Serco Group Plc; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A public service organization is seeking a Business Readiness Manager to facilitate the smooth adoption of new technology and processes. The successful candidate will develop business readiness plans, assess impacts, and build relationships with stakeholders to ensure effective transitions. This role requires strong communication skills and experience in change management. Competitive benefits include a contributory pension and various employee discounts.

Benefits

Up to 6% contributory pension scheme

Discounts on cinema and leisure memberships

Employee Assistance Programme

Free on-site parking

Qualifications

• Experience in change management and business readiness delivery.
• Understanding of project delivery frameworks (Agile/Waterfall).
• Ability to design and deliver training and support materials.

Responsibilities

• Develop and deliver business readiness plans.
• Assess business impacts and implement mitigation strategies.
• Coordinate training and ensure SOPs/LOPs are updated.

Skills

Change management

Stakeholder engagement

Communication skills

Analytical skills

Problem-solving skills

Education

Qualifications in Business, Change, or Project Management

Job description

We understand that Electronic Monitoring is about more than just tagging - it's about creating opportunities for positive change. Our comprehensive service combines Advanced Technology Systems with human expertise to deliver solutions that enhance public safety, promote accountability, and build bridges back into the community. Every aspect of our work, from initial installation to ongoing monitoring, is designed to uphold the highest operational standards while treating every individual with dignity and respect.

Serco is looking for a Business Readiness Manager to support the successful adoption of new technology and process changes across our organisation. Working closely with the Ministry of Justice and internal teams, you will ensure that impacted business areas are fully prepared, supported, and confident as changes move into business‑as‑usual.

What You’ll Do

• Develop and deliver business readiness plans covering communications, training, and stakeholder engagement.
• Assess business impacts and implement mitigation strategies to minimise disruption.
• Coordinate training and ensure SOPs/LOPs are updated for new ways of working.
• Support smooth transition from project delivery to BAU with high user adoption.
• Build strong relationships with MoJ and internal stakeholders to ensure alignment.
• Monitor readiness progress, adoption metrics, and feedback, reporting to programme leadership.
• Ensure all activity aligns with Serco Management System (SMS) standards.

Qualifications

• Experience in change management and business readiness delivery.
• Strong stakeholder engagement and communication skills.
• Understanding of project delivery frameworks (Agile/Waterfall).
• Ability to design and deliver training and support materials.
• Experience updating SOPs/LOPs and supporting operational teams through change.
• Strong analytical and problem‑solving skills.
• Qualifications in Business, Change, or Project Management (Prosci/APMG/PRINCE2 desirable).

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Joining Serco means contributing to essential public services while working in a supportive, development‑focused environment where your work has real impact.

We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package
• Discounts include cinema, Merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• The chance to make a positive difference
• A company passionate about diversity and inclusion
• Free on‑site parking