Business, Quality and Performance Manager

Central and North West London NHS Foundation Trust; Aylesbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading NHS Trust seeks a performance management lead for HMP Aylesbury, tasked with overseeing quality and performance initiatives in healthcare settings. You will manage reporting systems, ensure compliance with NHS standards, and support efficient service delivery. This pivotal role demands strong analytical skills and a passion for quality improvement in healthcare. Join a dedicated team focused on delivering exceptional patient care through continuous development and support.

Qualifications

• Minimum 5 years of varied business environment systems experience.
• Experience in change management and quality improvement methodologies.
• Experience in managing teams and delivering presentations to stakeholders.

Responsibilities

• Manage performance monitoring systems related to KPIs.
• Develop quality and performance management culture with stakeholders.
• Oversee processes for managing local HR issues.

Skills

Interpersonal skills

Analytical skills

Report writing

Project management

Organizational skills

Education

Certificate-level business or management qualification

Educated to degree level

Project management qualification (PRINCE2)

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job summary

To lead the work required to ensure that clear and systematic quality and performance management processes are in place within HMP Aylesbury as part of the Health and Justice Service Line to support the quality, efficient and effective delivery of key service objectives. To manage and lead the administration team at HMP Aylesbury including line management, supervision and appraisal.

The postholder will work with the Health and Justice Business Performance Team on all areas of reporting related to standardised reporting templates and developments that relate to business processes across Health and Justice. Locally, the post holder will be expected to work closely with clinicians and senior operational managers to develop a quality and performance management culture and commitment to ongoing improvement and development within our services.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

To manage performance monitoring systems in relation to contractual KPIs as well as Health and Justice Indicators of Performance (HJIP) and the monthly Quality Report for Commissioners; producing and managing SystmOne clinical reports as well as any relevant local systems or databases

To carry out in-depth analysis and interpretation of complex performance data, identifying potential remedial action to prevent issues becoming threats to service delivery, as well as identifying business opportunities to senior managers

To ensure all staff are trained in local data input and manage discrepancies accordingly if and when appropriate

To take responsibility for data quality within HMP Aylesbury, taking initiative to implement remedial action where necessary

To produce documents, protocols, briefing papers, reports and presentations, including providing support for regular governance meetings at HMP Aylesbury

To support the senior management team with preparations for inspections, meetings with contractors, Commissioners and other key stakeholders as required.

To support the AOCD Business Performance Team in ensuring that the services deliver internal and external performance and quality targets

About us

We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

Job description

Job responsibilities

To use existing quality management systems to drive high quality care delivery, e.g Quality Outcome framework (QOF)

To monitor external referrals, including agreed NHS time frames, cancellations and cost of escort

Work with the prison to monitor Escort and Bedwatch data

Support the audit programme, working closely with clinicians and the AOCD Business Performance Team

Responsible with the Head of Healthcare update the action plans and responses for CQC and other external bodies

Support the Head of Health in ensuring that all risk assessments and action plans are updated accurately and in a timely manner, ensuring that key information is disseminated to relevant staff groups.

Oversee the process for managing complaints, comments and compliments.

Oversee the process of reviewing and managing reported incidents

Oversee the processes to support local HR issues such as recruitment, training, supervision and appraisal

Oversee and manage local systems and processes to ensure patient engagement across all healthcare services

Oversee the admin and support functions for the clinical teams across all parts of the healthcare service

Job description
Job responsibilities

To use existing quality management systems to drive high quality care delivery, e.g Quality Outcome framework (QOF)

To monitor external referrals, including agreed NHS time frames, cancellations and cost of escort

Work with the prison to monitor Escort and Bedwatch data

Support the audit programme, working closely with clinicians and the AOCD Business Performance Team

Responsible with the Head of Healthcare update the action plans and responses for CQC and other external bodies

Support the Head of Health in ensuring that all risk assessments and action plans are updated accurately and in a timely manner, ensuring that key information is disseminated to relevant staff groups.

Oversee the process for managing complaints, comments and compliments.

Oversee the process of reviewing and managing reported incidents

Oversee the processes to support local HR issues such as recruitment, training, supervision and appraisal

Oversee and manage local systems and processes to ensure patient engagement across all healthcare services

Oversee the admin and support functions for the clinical teams across all parts of the healthcare service

Person Specification

Education and Qualifications

Essential

• oEvidence of continuous learning throughout career oCertificate-level business or management qualification e.g. City & Guilds / NVQ

Desirable

• oEducated to degree level oProject management qualification (PRINCE2) oExperience of Quality Improvement (QI) approaches

Previous Experience

Essential

• oMinimum of 5 years of varied business environment systems experience. oExperience of prioritising and managing own workload to meet tight deadlines. oExperience of report writing and presentation of information to a range of stakeholders oExperience of managing change/ improving processes and systems, including formulating change plans. oExperience of co-ordination and planning of complex information improvement projects to meet service requirements. oExperience of using and applying analytical statistical processes oExperience in presenting data in appropriate graphs and figures oExperience of working with a variety of stakeholders oExperience of managing projects through to successful completion oExperience in staff line management oExperience in representing own service and organisation in the event of an external audit or inspection. oExperience in dealing with complaints and potential litigation oExperience in supporting the management of incidents, including serious incidents oExperience in risk management and the maintenance of risk registers oExperience with service user involvement initiatives

Desirable

• oExperience of working in the NHS or Local Authority oExperience of working in Health and Justice services

Skills, Knowledge and Abilities

Essential

• oStrong interpersonal skills oAble to work closely and develop successful working relationships with staff at all levels in the Trust and externally oAbility to interpret and clearly communicate data in a numerical form oExcellent written and verbal communication skills, including report writing oAble to communicate complex information clearly and tailor approach to meet the requirements of a range of stakeholder audiences. oAble to undertake formal presentations to senior management teams and other stakeholders oWell-developed decision making skills and the ability to make judgements from a range of options oExcellent administrative and organisational skills oAble to use own initiative and act independently within line manager defined parameters oAble to develop and maintain working relationships across organisational boundaries oAble to work flexibly, responding rapidly to changing priorities - particularly due to this post's responsibilities across four separate teams at two sites oGood understanding of issues relating to information governance and Health and Safety, and ability to act as local lead for these areas oGood understanding of the national health and social care agenda oGood understanding of the regulatory framework for quality standards applied to health and social care organisations oAbility to carry out staff line management duties for a varied team, motivating and developing staff as well as dealing with a variety of potential issues (including management of poor performance) in a professional, empathic and nuanced manner. oAbility to carry out staff training sessions, communicating complex concepts and knowledge to individuals with a wide variety of backgrounds and ability.

Desirable

• Advanced Microsoft skills: oWord oExcel oAccess oPowerpoint SystmOne Super-user experience Knowledge of performance and KPIs Able to understand budgets

Attitudes, Aptitudes & Personal Characteristics

Essential

• oSelf-belief. Maintaining a positive 'can do' sense of confidence oSelf-awareness. Good awareness of own strengths and limitations and understanding of personal impact on others oSelf-management. Able to work effectively in a complex environment, able to self-motivate and plan oIntegrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate.

Other

Essential

• oSickness (or attendance) record that is acceptable to the Trust. oDeclared medically fit by the Occupational Health Department to perform the duties of the post. oThe post holder must have the ability to understand the equal opportunities policy at a level appropriate to the job oAbility to promote anti-discriminatory and anti racist practices

Person Specification
Education and Qualifications

Essential

• oEvidence of continuous learning throughout career oCertificate-level business or management qualification e.g. City & Guilds / NVQ

Desirable

• oEducated to degree level oProject management qualification (PRINCE2) oExperience of Quality Improvement (QI) approaches

Previous Experience

Essential

• oMinimum of 5 years of varied business environment systems experience. oExperience of prioritising and managing own workload to meet tight deadlines. oExperience of report writing and presentation of information to a range of stakeholders oExperience of managing change/ improving processes and systems, including formulating change plans. oExperience of co-ordination and planning of complex information improvement projects to meet service requirements. oExperience of using and applying analytical statistical processes oExperience in presenting data in appropriate graphs and figures oExperience of working with a variety of stakeholders oExperience of managing projects through to successful completion oExperience in staff line management oExperience in representing own service and organisation in the event of an external audit or inspection. oExperience in dealing with complaints and potential litigation oExperience in supporting the management of incidents, including serious incidents oExperience in risk management and the maintenance of risk registers oExperience with service user involvement initiatives

Desirable

• oExperience of working in the NHS or Local Authority oExperience of working in Health and Justice services

Skills, Knowledge and Abilities

Essential

• oStrong interpersonal skills oAble to work closely and develop successful working relationships with staff at all levels in the Trust and externally oAbility to interpret and clearly communicate data in a numerical form oExcellent written and verbal communication skills, including report writing oAble to communicate complex information clearly and tailor approach to meet the requirements of a range of stakeholder audiences. oAble to undertake formal presentations to senior management teams and other stakeholders oWell-developed decision making skills and the ability to make judgements from a range of options oExcellent administrative and organisational skills oAble to use own initiative and act independently within line manager defined parameters oAble to develop and maintain working relationships across organisational boundaries oAble to work flexibly, responding rapidly to changing priorities - particularly due to this post's responsibilities across four separate teams at two sites oGood understanding of issues relating to information governance and Health and Safety, and ability to act as local lead for these areas oGood understanding of the national health and social care agenda oGood understanding of the regulatory framework for quality standards applied to health and social care organisations oAbility to carry out staff line management duties for a varied team, motivating and developing staff as well as dealing with a variety of potential issues (including management of poor performance) in a professional, empathic and nuanced manner. oAbility to carry out staff training sessions, communicating complex concepts and knowledge to individuals with a wide variety of backgrounds and ability.

Desirable

• Advanced Microsoft skills: oWord oExcel oAccess oPowerpoint SystmOne Super-user experience Knowledge of performance and KPIs Able to understand budgets

Attitudes, Aptitudes & Personal Characteristics

Essential

• oSelf-belief. Maintaining a positive 'can do' sense of confidence oSelf-awareness. Good awareness of own strengths and limitations and understanding of personal impact on others oSelf-management. Able to work effectively in a complex environment, able to self-motivate and plan oIntegrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate.

Other

Essential

• oSickness (or attendance) record that is acceptable to the Trust. oDeclared medically fit by the Occupational Health Department to perform the duties of the post. oThe post holder must have the ability to understand the equal opportunities policy at a level appropriate to the job oAbility to promote anti-discriminatory and anti racist practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Central and North West London NHS Foundation Trust
Address

HMP Aylesbury

Bierton Road Aylesbury Bucks

HP20 1EH

Employer's website