Business QA Junior Associate

HSBC; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global banking institution is seeking a Business QA Junior Associate in Leeds. The role involves testing processes, identifying defects, and working collaboratively within cross-functional teams. Applicants should have a strong grasp of testing methodologies, excellent communication skills, and the ability to manage relationships effectively. The position offers a hybrid work model and a competitive benefits package.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme with employer contributions

Qualifications

• Good knowledge of the testing process and customer expectations.
• Strong relationship management skills to handle diverse customers.
• Effective communication skills to explain complex issues.

Responsibilities

• Carry out effective tests to cover requirements and customer behavior.
• Raise clear and concise defects, linking common issues.
• Provide accurate testing updates to required stakeholders.

Skills

Knowledge of testing process

Relationship management

Decision-making skills

Effective communication

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business QA Junior Associate.

The Business QA Junior Associate role will be embedded within cross functional teams from the QA & Test discipline, working alongside the Business QA Associates. In this role you will contribute within the Pod/team to exploring the software from both a technical and customer perspective to ensure maximum quality is achieved, with guidance from the Business QA Manager. As a Business QA Junior Associate, you will be expected to gain an understanding of the product under test and use this understanding alongside your testing experience to question and identify defects and improvements to the product features delivered.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, a contributory pension scheme with a generous employer contribution.

In this role you will:

• Carry out effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live e.g. writing test cases from matrix provided or detailing exploratory cases based on a story
• Raise clear concise defects, no duplication and linking of common issues, highlighting any detrimental impacts where defects have been not to be fixed
• Provide accurate testing updates to required stakeholders detailing progress
• Identify improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
• Validate customer behaviour and highlight any gaps / missed requirements

To be successful in this role you should meet the following requirements:

• Good knowledge of the testing process, digital/staff channels, and customer expectations
• Excellent awareness of PCs, technology and the internet (including browsers, operating systems and devices)
• Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Good decision‑making skills to be able to evaluate importance of defects found during testing, based on impact
• A strong team player – highly collaborative recognising their specialised role in the department and acknowledging other areas/individuals’ roles and responsibilities
• Effective communication skills with the ability to explain complex issue

This is a full time, hybrid role based in Stourton, Leeds .

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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