Business Program Manager

Harvey Nash Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Harvey Nash Group is seeking a Business Program Manager II in London on a 12-month contract. The role is hybrid, with office days Tue–Thu and remote Mon–Fri, in Kings Cross. Start ASAP.

You will manage full project lifecycles, anticipate issues, manage dependencies, and improve tools and processes while balancing immediate needs with long-term goals. You will lead cross-functional teams, develop OKRs, establish metrics, and deliver strategic communications to stakeholders.

Qualifications

• Minimum role qualifications include proficiency in program management, risk management, and data analysis.
• Strong knowledge across business and technical domains; ability to learn quickly and adapt.
• Excellent stakeholder management and communication skills are essential.
• Ability to identify opportunities, define program goals, and translate needs into deliverables.
• Proven experience with cross-functional collaboration and process improvement.

Responsibilities

• Establish and track processes with stakeholders; ensure compliance and resource alignment.
• Draw insights from deep-dives and data analysis to support strategic decisions.
• Collaborate with stakeholders to define deliverables and assess program impact.
• Establish program metrics; manage cross-functional teams to drive action and results.
• Track and report key metrics, highlighting participation and success indicators.
• Articulate program vision, secure executive buy-in, and manage expectations.
• After implementation, capture feedback, update documentation, and suggest improvements.
• Deliver strategic communications tailored to diverse stakeholder groups.
• Identify subject-matter experts and leverage their expertise for product/service improvement.
• Support development of strategic programs and guide leadership in decision-making.
• Create project roadmaps to manage expectations and coordinate resources.
• Maintain relationships with stakeholders to facilitate progress and alignment.
• Partner with cross-functional teams to advance programs with minimal guidance.
• Perform risk identification and assessment; monitor evolution and impact on objectives.
• Document solution scope, design, milestones, and governance processes.
• Develop OKRs across programs and monitor progress with leadership.
• Define program goals and roadmaps, translating needs into prioritized work streams.

Skills

Program Management

Education domains

Networking

Industry knowledge

Situational leadership

Opportunity identification

Meeting management

Product knowledge

Risk management

Resource allocation

Data analysis

Client management

Storytelling

Consultative skills

Business acumen

Job description

Business Program Manager II

Contract: 12 months

Location: Kings Cross, London, Hybrid model (On-site in the office on Tuesday, Wednesday, and Thursday; Remote work on Monday and Friday.)

Start: ASAP

Role overview

Description:

As a Business Program Manager, you work independently on project management activities throughout the full lifecycle of a project. You anticipate issues and propose solutions, manage dependencies and cross-functional issues, and identify the need to develop or improve tools/processes while balancing the immediate needs of projects with the longer-term goals of their greater organization.

Responsibilities include:

• Establish and track process in collaboration with stakeholders, hold stakeholders/own teams accountable for following the established processes, identify cross-team sponsors and stakeholders and secure resources, ensure work alignment with compliance/privacy policies, identify opportunities for and implement process improvements (e.g., automating the process), and support or promote the adoption of processes.
• Draw interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to stakeholders at a variety of levels.
• Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss cross-team program impact.
• Establish key program metrics based on technical or program needs; manage cross-functional teams and drive action to ensure program success; develop, delegate, and drive corrective actions to address organizational challenges with minimal guidance.
• Identify, collect and track key metrics for program or project impact, including program/project participation and success with minimal guidance, leveraging metrics to drive results.
• Establish and/or promote program vision and objectives; ensure program objectives are met or exceeded; present program vision and gain buy-in from executive sponsors and stakeholders with minimal guidance.
• After program implementation, collect feedback, ensure documentation is up to date, and facilitate discussions to follow up with cross-team stakeholders; propose and/or implement changes for continuous improvement with minimal guidance.
• Deliver effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need, with minimal guidance.
• Identify cross team product and service experts, developing positive working relationships and leveraging their expertise on the supported product/service to support or drive efforts on product/service improvement; identify dependencies and make decisions to solve or avoid issues and mitigate risks; contribute to product/program excellence.
• Support the development of strategic programs; act as an authority in the domain to facilitate the leadership team on making decisions to defined problems with multiple solutions to move product/program excellence forward.
• Create project roadmaps with minimal guidance and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources.
• Manage expectations and maintain relationships with cross-team stakeholders to build rapport and credibility, plan, create, deliver content, and provide input to help stakeholders achieve project goals.
• Partner with and support cross-functional teams and stakeholders with minimal guidance.
• Complete full risk identification and risk assessment activities with minimal guidance as well as monitoring risk and recording its evolution and influence on project/program objectives.
• Develop written documentation with minimal guidance that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability.
• Develop or refine Objectives and Key Results (OKRs) across one or more programs. Monitor progress on OKRs with the organizational/executive leadership team.
• Develop program goals and prioritization as the leader/stakeholder with minimal guidance, translate other stakeholders' needs into program goals and prioritized deliverables, define program roadmap and work streams, and drive decisions on prioritizing goals and deliverables.

Minimum role qualification requires proficiency in:

• - Program Management (Knowledge)
• - Education and learning in subject matter domains
• - Networking
• - Industry knowledge
• - Situational leadership
• - Opportunity identification
• - Manage meetings effectively
• - Product knowledge
• - Risk management
• - Resource allocation
• - Data analysis and synthesis
• - Client/partner management
• - Storytelling
• - Consultative skills
• - Business acumen