Business Process Owner - UKI Service Logistics

DHL Supply Chain; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Milton Keynes is seeking a BPO for UKI Service Logistics to manage complex supply chain operations and delivery networks. The ideal candidate will possess expertise in supply chain management and logistics operations while driving efficiency and innovation. This role offers benefits including a company car, 24/7 GP services, and various discounts.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Discounts on Retail, Childcare, and Gym

Affordable loans & Enhanced Pension Scheme

24/7 employee support service with counselling

Qualifications

• Experienced in managing inventory and supply chain processes.
• Knowledge of time-critical delivery operations.
• Proven skills in leading complex projects and managing stakeholders.
• Comfortable with budgeting and financial reporting.
• Hands-on experience in logistics operations.

Responsibilities

• Manage complex supply chain operations and delivery networks.
• Drive standardisation across warehousing and transport operations.
• Oversee continuous improvement initiatives for cost efficiency.
• Support onboarding of new business and ensure high customer satisfaction.
• Work closely with stakeholders to secure buy-in for strategic changes.

Skills

Supply Chain Management

Transport Management

Project Management

Financial Acumen

Operational Warehousing Expertise

Job description

Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: UK/I Remote

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a BPO for UKI Service Logistics, who's primary responsibility will be to manage complex supply chain operations, delivery networks, and large-scale warehousing programs. Combining operational expertise with strong financial and project management skills, you'll drive efficiency and innovation across transport and logistics solutions.

A TYPICAL DAY MAY INVOLVE

• Lead Standardisation Across the Network: Drive consistent practices across warehousing, transport, and call centre operations, ensuring alignment with global standards and regional requirements.
• Champion Innovation and Growth: Identify and implement new processes and solutions that enhance productivity, stimulate growth, and deliver competitive advantage.
• Deliver Operational Excellence: Oversee continuous improvement initiatives, process optimization, and cost efficiency to achieve EBIT and Gross Profit targets.
• Enable Seamless Customer Integration: Support onboarding of new business, migration to standard operating models, and ensure high levels of customer satisfaction through best‑in‑class service delivery.
• Influence and Collaborate at Senior Level: Work closely with cross-functional teams and senior stakeholders to secure buy‑in for strategic changes and drive regional projects aligned with growth objectives.

THIS ROLE WOULD SUIT PEOPLE WHO

• Experienced in Supply Chain and Warehousing: Ideal for individuals with a strong background in managing inventory, storage solutions, and end‑to‑end supply chain processes.
• Knowledge of Deliveries and Transport Management: Someone who understands time‑critical delivery operations and has experience coordinating transport fleets efficiently.
• Proven Program and Project Management Skills: A candidate who can lead complex initiatives, manage multiple stakeholders, and deliver projects on time and within budget.
• Financial Acumen: Individuals comfortable with budgeting, cost control, and financial reporting to ensure operational profitability.
• Strong Logistics Operations Expertise: Someone with hands‑on experience in operational warehousing and transport, capable of managing large‑scale logistics networks and resolving challenges quickly

WHY JOIN US?

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 1 st December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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