Business Process Manager

Kramp; Biggleswade; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading agricultural parts company is seeking a Business Process Manager (Customer Need to Stock) to manage process design and optimization. The role requires Lean Six Sigma Black Belt expertise and a focus on metrics-driven performance improvement. Responsibilities include facilitating workshops, documenting processes, and driving cross-functional improvement initiatives. The position offers flexible working and a range of benefits, including 25 vacation days and a training budget.

Benefits

25 vacation days

Flexible working policy

Travel and working from home allowance

Training and courses budget

Qualifications

• Proven track record as a Lean Six Sigma Black Belt.
• Experience in process modelling using BPMN 2.0.
• Excellent workshop facilitation and presentation skills.
• Project management experience.

Responsibilities

• Design level 1-5 processes in Customer Need to Stock.
• Drive agreement on process flows and document process maps.
• Facilitate workshops to capture and re-design processes.
• Identify process performance metrics and ensure monitoring.
• Execute cross-functional improvement initiatives.

Skills

Lean Six Sigma Black Belt

BPMN 2.0 process modelling

Workshop facilitation

Project management

Stakeholder engagement

Analytical problem solving

Attention to detail

Fluency in English

Education

Master's Degree or Equivalent Work Experience

Tools

Mavim

Job description

The Global Processes Team is responsible for cross-functional process management at Kramp. Working closely with Process Owners and Process Experts across the organization, we drive end-to-end process performance through structural improvements and ensure that the processes are future-ready. As a member of this team, you play a pivotal role in the Spring program – Kramp's group-wide multi-year transformation initiative, where we modernize our IT system landscape and standardize our way of operating.

We are looking for a Business Process Manager (Customer Need to Stock)who manages end-to-end process design and optimization in the Customer Need to Stock area. As a Lean Six Sigma Black Belt, you pursue a metrics-driven approach and are comfortable with managing cross-functional process performance improvement. You coordinate and track process optimization projects.

What is your role?

Your specific tasks include:

Be responsible for the design of level 1-5 processes in Customer Need to Stock (CNtS), collaborating with Process Owners and Process Experts

Drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps

Facilitate workshops to capture or re-design processes, identify best practices and pain points

Document CNtS processes in the tool Mavim in accordance with the modelling conventions, ensuring quality and completeness

Identify process performance metrics and make sure they are monitored and serve the purpose of steering and continuous improvement

Apply methodologies such as Lean and Six Sigma to analyze and identify opportunities to improve processes, practices, and procedures

Execute cross-functional improvement initiatives, applying the tools and methods, to improve process performance

As a member of the Spring program, drive the development of lean and future-proof to-be processes which will serve as a group-wide standard

Support Spring workstreams from the business process and requirements perspective, ensuring that an end-to-end perspective is maintained

Support Management of Change in Spring to build acceptance of change by providing training and guidance for new processes and monitoring implementation progress

Who are you?

For this job we have a couple of requirements:

Lean Six Sigma Black Belt with proven track record

Experience in process modelling using BPMN 2.0

Excellent workshop facilitation and presentation skills

Project management know-how

Engage effectively with multiple stakeholders and respond with well-balanced, win-win solutions

Structured, analytical approach and ability to deal with complexity and handle multiple work topics in parallel

Pay attention to detail without losing sight of strategic objectives, context and big picture

Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Maneuver comfortably through complex policy, process, and people-related organizational dynamics

Master's Degree or Equivalent Level of Work Experience

Fluent in English and comfortable with working in an international environment

What do we offer?

We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

25 vacation days and 12 ADV days (based on a fulltime contract)

Flexible working policy in hours and location

Travel- and working from home allowance

Great budget for training and courses

Do you want to join us?
In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and cover letter.

If you do not fully meet all requirements for this role, and you think you would be a good match for us, please apply and convince us.

About us

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.

Working at Kramp means:

… you belong here! Being part of our open business community
… your work makes a difference! Have an impact on what matters

… you will develop! Learn and realize your potential

"We’re a department of innovators and I can already see new projects appearing on the horizon"