Business Process Lead

Ipsen Biopharm Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Ipsen Biopharm Ltd is seeking a Business Process Lead to oversee end-to-end Clinical Development processes, ensuring quality, efficiency and optimization across operations. The role requires extensive GXP experience and leadership across the development lifecycle.

As a senior member of the team, you will establish process policy, monitor KPIs, drive improvements, and align with R&D stakeholders while maintaining regulatory compliance and robust risk management.

Qualifications

• A minimum of 8 years of Pharmaceutical Industry experience with at least 5 years of GXP within clinical research.
• 4 years experience in development, management and leadership of Clinical Operations Business Process.
• Demonstrated ability to deliver a culture of continuous improvement.
• Knowledge of SOPs governing clinical research activities.

Responsibilities

• Define and manage clinical development process objectives aligned with R&D strategies.
• Establish policies and ensure adoption across teams; manage risk.
• Track KPIs and report process performance to leadership.
• Drive continuous improvement of clinical development processes.
• Coordinate cross-functional stakeholders and act as escalation point.

Skills

GXP experience

Clinical Operations

Leadership

Project management

Communication

Education

Bachelor's Degree in life sciences

Project Management Certificate

Job description

Business Process Lead

Ipsen Biopharm Ltd

About Ipsen

About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description

What - Summary & Purpose of the Position

The Business Process Lead is a senior individual accountable for the end-to-end management of Clinical Development business processes. The role will be responsible to ensure that clinical development processes consistently deliver quality, efficiency, and optimize clinical operations outcomes.

What - Main Responsibilities & Technical Competencies

• Strategy & Vision Define Clinical Development Process Objectives and Management: Align the process vision, goals, and mission with R&D organisational strategies. Set Targets: In conjunction with other CDO/R&D leaders embed the agreed Key Performance Indicators in the CDO framework and processes Design and maintain the process Framework: Establish how the processes should be managed within the CDO organization Systems Support: Support evaluation and selection of systems to be used across the Clinical Operations functions. Ensure integration of systems and processes to drive operational efficiencies across the CDO functions
• Governance & Compliance Establish Policies: Develop and maintain the rules, procedures, and controls governing the CDO processes. Ensure Adoption: Validate that team members (colleagues and/or FSP) are acting in accordance with the agreed policies and define corrective actions if they aren’t. Risk Management: Identify potential roadblocks, conflicts, and risks within the process and put mitigating measures in place.
• Performance Monitoring Track KPIs: Continuously monitor and report KPI scorecard to CDO Leadership and Asset Teams on process performance against target plans. Evaluate Outcomes: Analyze data gathered from the process to ensure it yields the expected quality and return on investment.
• Continuous Improvement Drive Process Optimisation: Champion continuous improvement to eliminate inefficiencies. Define process changes that mature the Clinical Development processes and improve their overall health. Conduct external environment scanning for new ways to optimise the processes across the Clinical Development Paradigm Support training material review for new systems and processes
• Stakeholder Alignment Cross-Functional Coordination: Synchronize process goals across Clinical Development and cross functional lines that support the asset teams, to prevent disjointed, siloed work. Act as the Escalation Point: Serve as the definitive decision-maker and single point of contact when major process-related issues or improvement suggestions arise.

Behavioural Competencies Required

Competency Description Competency Behavioural Markers Excellence in Execution Planning and prioritizing work to meet commitments aligned with organizational goals. Consistently achieving results, even under tough circumstances. Approaches priority setting and setting the stage through the lens of execution. Establishes clarity about the goals, accountabilities, timelines, and next steps; can identify/spot opportunities for real impact on patient and society. Able to be focused and performance-driven with clear KPIs. Plans and aligns effectively (steps, resources, timelines etc.). Displays a commitment to best practice sharing and setting. Promotes single point of accountabilities. Ensures Accountability Holding self and others accountable to meet commitments. Builds environment where people ask for clarification when accountabilities are unclear. Consults/seeks stakeholder views and ensures decisions are made by consent vs consensus. Takes personal accountability for decisions, actions, successes and failures. Follows through on commitment and makes sure others do the same. Communicates Effectively Developing and delivering communications that convey a clear understanding of the unique needs of different audiences (CPMs and CRAs). Asks open questions and digs deeper; shows care and respect for different perspectives. Communicates transparently, tells it how it is while keeping communication respectful. Builds clear and crisp messages with structure and focus. Taking a stand (courage) Stepping up to address difficult issues, saying what needs to be said to optimise quality and compliance consistently speaks up and challenges the status-quo; takes a stand, is decisive and does what is right, even when it is unpopular; Quality driven; Faces fears, demonstrates appetite for stepping out of their comfort zone when challenging quality and compliance.

Knowledge & Experience (essential)

A minimum of 8 years of previous Pharmaceutical Industry experience is required, with at least 5 years of GXP experience within clinical research. Well-developed skills and knowledge of clinical operations business processes and practices (i.e., SOPs governing clinical research activities) A minimum of 4 years experience in development , management and leadership of Clinical Operations Business Process Demonstrated ability to deliver a culture of continuous improvement Planning and tracking skills, able to see the big picture, well organized, focused on results, customer focused, capable of managing multiple projects, excellent time management with respect to priorities and self-management. Knowledge & Experience (preferred): Knowledge of the overall drug development process Experience across all Clinical Trial Phases 1-4 would be preferred Experience in quality assurance activities, including audits of clinical investigative sites, systems and vendors, and audits of regulatory submissions is an asset Ability to influence and motivate professional colleagues and stakeholders Proven conflict resolution/management and negotiation skills Ability to independently plan, organize, coordinate, manage and execute assigned tasks Demonstrated clarity of communication Demonstrated ability to influence key internal and external stakeholders Experience of the key customers’ business processes and practices Demonstrated ability to engage with authorities, trade associations and key clinical trial sites.

Education / Certifications (essential)

Bachelors Degree in life sciences or a professional degree in life sciences (eg Nursing , Pharmacy)

Education / Certifications (preferred)

Project Management Certificate (PMP/PRINCE2 etc.)

Language(s) (essential)

Global role so Fluency in English is critical #LI-MM1 #LI-hybrid

Inclusion & Equality

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. At Ipsen, each employee makes a real impact. Our teams are passionate about what they do because they care about making a difference in patients’ lives. We invest in our employees to support life-changing projects that create positive impact for patients and society.