Business Process Improvement Support

PIC; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm in London is looking for a motivated professional to join their Business Process Improvement team. This role focuses on driving operational excellence through data analysis and process optimisation. Ideal candidates should have strong skills in Power BI and Excel, along with a passion for continuous improvement and excellent communication skills. The position offers competitive benefits including private medical insurance and a performance-related bonus.

Benefits

Private medical insurance

28 days' annual leave

Generous pension scheme

Qualifications

• Proven experience with Power BI: DAX, data modelling, and dashboard design.
• Advanced proficiency in Excel: formulas, pivot tables, macros, and data visualisation.
• Strong analytical skills to interpret data effectively.

Responsibilities

• Ensure process improvement projects align with company objectives.
• Identify inefficiencies and implement process improvements.
• Utilise data insights to recommend enhancements.

Skills

Power BI

Excel

Data analysis

Process-oriented thinking

Change agent mentality

Communication skills

Job description

Role purpose

Join PIC and Drive Continuous Improvement!

We are looking for a motivated and collaborative professional to join the Business Process Improvement team, contributing to key projects that drive operational effectiveness throughout the organisation. In this role, you will work alongside Business Process Improvement Analysts to foster a culture of continuous improvement, supporting diverse teams to streamline workflows, enhance efficiency, and uncover new opportunities through data-driven insights. You will receive training to become a Black Belt.

Key Responsibilities

• Project Governance & Performance Monitoring – Ensure process improvement projects align with company objectives, follow best practices, and meet measurable KPIs.
• Process Optimisation – Identify inefficiencies and implement improvements to drive operational excellence.
• Data Analysis & Reporting – Utilise insights to assess process effectiveness and recommend enhancements.
• Risk Management – Identify potential risks and develop mitigation strategies.
• Coaching & Support – Guide business representatives and analysts in process analysis and improvement methodologies.

A self-starter passionate about business transformation and thrives on optimising processes, driving efficiency, and making a meaningful impact?

Requirements

• Proven experience with Power BI: DAX, data modelling, and dashboard design
• Advanced proficiency in Excel: formulas, pivot tables, macros, and data visualisation
• Strong analytical skills: Able to interpret data, identify patterns, and apply statistical tools effectively.
• Process-Oriented Thinking: Understands workflows and can spot inefficiencies or areas for improvement.
• Change Agent Mentality: Willing to challenge the status quo and drive transformation.
• Self-Motivated & Curious: Eager to learn and apply new methodologies, not just follow instructions.
• Customer-Focused: Understands how process improvements impact customer satisfaction and business outcomes.
• Communication Skills: Can clearly convey complex ideas to both technical and non-technical audiences.

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.