Business Process Engineer in London

Energy Jobline ZR; City Of London; Hybrid; GBP 75,000 - 93,000; Full time

Job summary

A leading energy job board is seeking a Business Process Engineer for a hybrid role in London Docklands. This full-time position involves process redesign, collaboration with cross-functional teams, and requires a Lean Six Sigma Black Belt. The role offers a competitive salary and generous benefits, including a flexible work schedule. It is essential to apply before 10 November 2025 to be considered for the online assessment and interviews.

Benefits

25 days holiday entitlement

Generous pension scheme

Private medical insurance

Gym membership discounts

Qualifications

• Proven experience leading end-to-end process redesign and optimisation in complex organisations.
• Ability to connect process design with organisational and technology considerations.
• Experience in navigating stakeholder opinions during workshops.

Responsibilities

• Analyse and validate current processes, ensuring proposals address root causes.
• Design future-state processes and document implications for roles and systems.
• Facilitate workshops with SMEs for co-designing process changes.
• Specify technical requirements for implementation with relevant teams.
• Recommend automation and data-driven decision-making opportunities.

Skills

Lean Six Sigma Black Belt

Analytical and critical-thinking skills

Strong facilitation skills

Strategic thinking

Data-driven approach

Education

Advanced qualification in process management

Job description

Job Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub, reaching over 7 million energy professionals and advertising more than 400,000 jobs worldwide. We focus on Oil & Gas, Renewables, Engineering, Power, Nuclear, and emerging technologies such as EV, Battery, and Fusion.

Job Description

**Business Process Engineer** – Contract: FTC 18 months
Weekly hours: 35 (full‑time, with flexibility for part‑time or flexible arrangements)
Salary: £75,850 – £92,196 (dependent on experience)
Location: London Docklands – hybrid working (at least 4 days per fortnight)

Reporting to: Head of Central Support. This role combines hands‑on process design, facilitation, and cross‑functional collaboration to deliver streamlined, scalable future‑state workflows that support the Modernising Redress programme.

What You Will Do

• Analyse the current ‘as‑is’ processes and validate where change is required, ensuring proposals address root causes and deliver measurable value.
• Design and document optimised future‑state processes, highlighting implications for roles, skills, governance, and systems, and actively managing risks and dependencies to ensure practicality and deliverability.
• Facilitate co‑design workshops with SMEs and enabling functions to test, refine, and secure buy‑in for process and operating model changes.
• Lead the specification of technical requirements for implementation, working closely with Technology and Transformation teams to ensure feasibility, integration, and alignment with organisational priorities.
• Recommend automation, AI, workflow enhancements, and data‑driven decision‑making opportunities to support improved outcomes.
• Develop clear transition plans detailing movement from the current state to the future state, ensuring readiness and minimising.

Minimum Criteria

• Lean Six Sigma Black Belt or equivalent advanced qualification with a proven track record of leading complex, cross‑functional process redesign.
• Proven experience leading end‑to‑end process redesign and optimisation in complex, regulated or service‑based organisations.
• Advanced analytical and critical‑thinking skills, with the ability to interrogate data, spot patterns, and identify root causes.
• Strong facilitation skills to lead co‑design workshops, navigating competing views and building stakeholder agreement.
• Strategic thinking and systems perspective, able to connect process design with organisational, governance, and technology considerations.
• Data‑driven approach to prioritisation, impact measurement, and benefits realisation.

Nice to Have

• Ability to challenge assumptions constructively and validate why change is necessary, ensuring solutions solve the right problem.
• Confidence to influence at senior levels, secure buy‑in and maintain pace through ambiguity.

Why Financial Ombudsman Service?

We are a values‑led organisation built on Purpose, Ambition, Respect, and Trust. Our culture is inclusive, collaborative, and fun, with a strong focus on growth and wellbeing.

Benefits

• 25 days holiday entitlement, with options to buy or sell additional days.
• Generous pension scheme.
• Enhanced maternity, carers and dependent leave.
• Private medical insurance, virtual GP, critical illness cover, and life assurance.
• Voluntary benefits such as technology scheme, Cycle‑to‑Work, and will‑writing service.
• Gym membership discounts and a fully equipped on‑site gym (London only).

Application Process

Apply before **10 November 2025**. Shortlisted candidates will be invited to an online assessment and a telephone interview, with formal interviews starting the week commencing 25 November 2025.

Applications will be accepted until the advert is removed. We do not use AI tools for screening; we value authentic personal applications.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and actively promote an inclusive environment.

Additional Information

To learn more about our values: https://www.financialombudsman.org.uk/who-we-are/aims-values

For further details, please visit the official consultation: https://www.gov.uk/government/consultations/fs-sector-strategy-review-of-the-financial-ombudsman-service

Apply Now

Submit your updated CV, highlighting how your experience meets the minimum criteria, and we will review your application as part of the assessment process.