Business Process Engineer

-; City Of London; Hybrid; GBP 75,000 - 93,000; Full time

Job summary

A leading financial organisation in London is seeking a Business Process Engineer to join their Central Support team. This role involves analysing and redesigning processes to improve efficiency and drive organizational change. Ideal candidates should have a Lean Six Sigma Black Belt and experience in complex environments. The position offers a hybrid working model and comprehensive benefits including health support and flexible working.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Gym membership discounts

Qualifications

• Proven track record of leading complex, cross-functional process redesign.
• Experience in regulated or service-based organisations.
• Ability to navigate competing views in workshops.

Responsibilities

• Analyse current processes and propose changes.
• Design future-state processes addressing root causes.
• Facilitate workshops with stakeholders.

Skills

Lean Six Sigma Black Belt

Advanced analytical skills

Facilitation skills

Strategic thinking

Data-driven approach

Education

Advanced professional qualification in process improvement

Job description

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Business Process Engineer

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.

We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: FTC 18 months.

Working hours: 35 hours per week full time. Part‑time or flexible patterns may be considered – please indicate your desired pattern in your application.

Salary: £75,850 – £92,196, dependent on experience.

Location: London Docklands.

Reporting to: Head of Central Support.

By joining our team, you'll enjoy the best of both worlds – hybrid working and collaboration in a great office environment. Our permanent hybrid policy sees us working at least four days across a fortnight in the office, with extensive opportunities for personal and career development.

About us

To better serve our customers, we are embarking on a comprehensive modernisation of the Redress System through our internal "Modernising Redress Programme". This pivotal initiative will be driven by the outcomes of the recent joint Call for Input with the FCA and HM Treasury's review of the Financial Ombudsman Service. After 25 years of dedicated service, now is the perfect moment to reset the system, ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise‑level change and transformation, this is an exciting opportunity to join us and help shape the future of redress.

The Central Support team exists to enable the successful delivery of the Modernising Redress workstreams. We are a team of experienced professionals who bring functional expertise, external experience, delivery discipline and organisational perspective to everything we do.

What You'll Do

• Analyse the 'as-is' processes and validate where change is genuinely needed, ensuring proposals address root causes and add measurable value.
• Design and document optimised future-state processes and highlight implications for roles, skills, governance and systems, managing risks and dependencies across functions to ensure solutions are practical, sustainable and deliverable.
• Facilitate co‑design workshops with SMEs and enabling functions to test, refine and build buy‑in for processes and operating model changes.
• Lead the specification of technical requirements for implementation, working closely with Technology and Transformation teams to ensure feasibility, integration and alignment with organisational priorities.
• Recommend opportunities for automation, AI, workflow enhancements and data‑driven decision making to support improved outcomes.
• Develop clear transition plans that set out how to move from the current state to the future state, ensuring readiness and minimising disruption.

Minimum Criteria

To be considered for this role, you'll need to show we have the skills and capabilities required. You'll have to meet the following minimum criteria:

• Lean Six Sigma Black Belt or equivalent advanced professional qualification in process improvement, with a proven track record of leading complex, cross‑functional process redesign and transformation.
• Proven experience leading end‑to‑end process redesign and optimisation in complex, regulated or service‑based organisations.
• Advanced analytical and critical thinking skills, able to interrogate data, spot patterns and identify root causes to inform robust solutions.
• Strong facilitation skills to lead co‑design workshops, navigating competing views and bringing stakeholder agreement.
• Strategic thinking and systems perspective, able to connect process design with organisational, governance and technology considerations.
• Data‑driven approach to prioritisation, impact measurements and benefits realisation.

It would also be nice for you to bring

• Ability to challenge assumptions constructively and validate why change is necessary, ensuring solutions solve the right problem.
• Confidence to influence at senior levels, secure buy‑in and maintain pace through ambiguity.

Why Financial Ombudsman Service?

We are a values‑led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

• Flexibility: Work your way – remote, hybrid, or in‑office.
• Wellbeing: Health plan, gym memberships, mental health support.
• Growth: We invest in your future with courses, mentorship, and promotions.
• Culture: Diverse, inclusive, collaborative, fun.

Benefits & Perks

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Family‑friendly policies, including enhanced maternity pay, care leave and dependent leave.
• Employer‑provided benefits such as private medical insurance, virtual GP, critical illness cover, and life assurance cover.
• Choice of voluntary benefits including technology scheme, cycle‑to‑work scheme and will‑writing service.
• Gym membership discounts and a fully equipped on‑site gym open 24/7 in London only.

Let's Make This Easy

Apply in a few minutes:

• Applications need to be submitted by the 10th of November 2025.

Shortlisted candidates will be invited to a first stage which may include completing online assessments and/or a telephone interview. Formal interviews for this role will be in week commencing 25th November 2025.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Equal Opportunity Employer

The Financial Ombudsman is an Equal Opportunity Employer.

Diversity

We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from underrepresented groups across all communities. Learn more about our diversity and inclusion approach.