Business Practitioner Apprentice

Northumbria Healthcare Nhs Foundation Trust; Holystone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS trust is offering exciting opportunities for NHS Business Service Practitioner Apprenticeships in Holystone, England. This role allows you to gain valuable experience while completing a Level 2 qualification in Customer Service, focusing on delivering excellent service to internal and external customers. Apprentices will earn a salary, receive essential training, and enjoy benefits like paid annual leave and NHS discounts. This position offers a pathway to a fulfilling career in healthcare and ensures you're 'work-ready' upon completion.

Benefits

Paid annual leave

Protected time for studies

NHS discounts

Qualifications

• Willingness to work as a team and demonstrate motivation.
• Must have the minimum required education.
• Prepared to gain customer service skills and knowledge.

Responsibilities

• Provide high-quality service to customers.
• Support administration in the designated department.
• Develop excellent customer service skills.
• Become work-ready for a customer service role.

Skills

Customer service skills

Teamwork

Motivation

Education

Minimum required education

Job description

Overview

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeships at Northumbria Healthcare NHS Foundation Trust. The posts are available to anyone interested in working within an NHS healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months). We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality, we are opening a state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Want to work in one of the best‑performing NHS organisations in England? You can live in an area with the cleanest air, cost‑effective living, great nightlife, and some of the best schools with rich history on your doorstep. This is what you get when you work for Northumbria Healthcare – the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Responsibilities

• Gain relevant work‑based learning within a Business Administration environment to provide a high‑quality service to internal and external customers.
• Support and assist in the provision of a customer service role and administration service to the designated department/ward team. This includes developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
• Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
• At the end of the Apprenticeship be “work‑ready” for a customer service role.
• You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

Apprenticeship Education Programme

An Apprenticeship Education Programme is an integrated work‑based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression. Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’.

Our apprenticeships offer

• Earn a salary while studying
• Gain job‑specific skills
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15‑month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts