Business Operations Partner

UnitedHealth Group Incorporated; City of Westminster; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading global healthcare organization is seeking a Business Operations Partner in the UK to drive operational excellence and support executive leadership. Responsibilities include strategic planning, operational leadership, and stakeholder management. Candidates should have a Bachelor's degree and proven experience in operations and strategy roles. Join a diverse team committed to improving health outcomes through innovation and collaboration.

Benefits

Comprehensive benefits

Career development opportunities

Qualifications

• Proven experience in senior operations, strategy, or executive support roles.
• Ability to manage ambiguity and drive clarity across complex environments.
• Experience working with cross-functional teams and senior stakeholders.

Responsibilities

• Partner with executive leadership to shape and implement strategic priorities.
• Oversee day-to-day business operations, identifying and resolving bottlenecks.
• Draft executive communications and internal updates.

Skills

Analytical skills

Communication skills

Project management skills

Education

Bachelor's Degree in a related field

Job description

The Business Operations Partner is a strategic partner to executive leadership, responsible for driving operational excellence, aligning cross‑functional priorities, and enabling effective decision‑making. This role ensures that strategic initiatives are executed efficiently, internal communications are streamlined, and organizational goals are met with clarity and accountability. Familiarity with cybersecurity, physical security, risk management, regulatory compliance, and/or the healthcare industry is desired, but a proven track record of driving continuous improvements and critical thinking is essential.

Schedule: This is a full‑time position Monday - Friday, with standard working hours. You can work remotely from anywhere within the UK as you take on some tough challenges. Note: this is a global role – you will need flexibility to work later or start earlier when needed to work across global time zones.

Primary Responsibilities

• Strategic Planning & Execution
  • Partner with executive leadership to shape and implement strategic priorities.
  • Translate high‑level vision into actionable goals, KPIs, and delivery plans.
  • Monitor progress and ensure alignment across departments.
• Operational Leadership
  • Oversee day‑to‑day business operations, identifying and resolving bottlenecks.
  • Lead cross‑functional projects and ensure timely execution of strategic initiatives.
  • Develop and maintain business metrics to track performance and compliance.
• Executive Support & Advisory
  • Act as a trusted advisor to the Chief Security Architect and senior leadership team.
  • Prepare briefing documents, board papers, and strategic presentations.
  • Represent leadership in meetings and engagements when required.
• Stakeholder & Team Management
  • Build and maintain relationships with internal and external stakeholders.
  • Mentor junior staff and support hiring/onboarding processes.
  • Promote a culture of collaboration, accountability, and continuous improvement.
• Governance & Compliance
  • Coordinate contract deliverables, audits, and policy reviews.
  • Work with compliance and legal teams to ensure adherence to regulations.
  • Facilitate implementation of new laws and internal governance frameworks.
• Communication & Change Management
  • Ensure consistent messaging across leadership and teams.
  • Draft executive communications and internal updates.
  • Lead change initiatives and support organisational transformation.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Qualifications

• Bachelor's Degree in a related field or equivalent experience
• Proven experience in senior operations, strategy, or executive support roles
• Strong analytical, communication, and project management skills
• Ability to manage ambiguity and drive clarity across complex environments
• Experience working with cross‑functional teams and senior stakeholders
• Familiarity with compliance, governance, and performance metrics

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. Innovation is taking place at a lightning‑fast pace everyday at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work.