Business Operations Partner

UnitedHealth Group; City Of London; Remote; Confidential; Full time

Job summary

A leading healthcare organization in the UK is seeking a Business Operations Partner to drive operational excellence and support strategic initiatives. The role requires strong analytical and communication skills, along with the ability to manage ambiguity. This full-time position offers flexibility to work remotely from anywhere within the UK, providing an opportunity to contribute to health equity on a global scale.

Qualifications

• Experience in senior operations, strategy, or executive support roles.
• Ability to manage ambiguity and drive clarity across complex environments.
• Familiarity with compliance, governance, and performance metrics.

Responsibilities

• Drive operational excellence and align cross-functional priorities.
• Oversee day-to-day business operations and identify bottlenecks.
• Act as a trusted advisor to senior leadership.

Skills

Analytical skills

Communication skills

Project management

Cross-functional teamwork

Education

Bachelor's Degree in a related field or equivalent experience

Job description

Business Operations Partner – UK

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. Caring. Connecting. Growing together. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start.

In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.

The Business Operations Partner is a strategic partner to executive leadership, responsible for driving operational excellence, aligning cross-functional priorities, and enabling effective decision-making. This role ensures that strategic initiatives are executed efficiently, internal communications are streamlined, and organizational goals are met with clarity and accountability. Familiarity with cybersecurity, physical security, risk management, regulatory compliance, and/or the healthcare industry is desired, but a proven track record of driving continuous improvements and critical thinking is essential.

Schedule

This is a full-time position Monday - Friday, with standard working hours.

Note: This is a global role - you will need to have flexibility to work later or start earlier when needed to work across global time zones.

You'll enjoy the flexibility to work remotely* from anywhere within the U.K. as you take on some tough challenges.

Primary Responsibilities of the Business Operations Partner:

• Strategic Planning & Execution:
  
  
  
  • Partner with executive leadership to shape and implement strategic priorities.
  
  
  • Translate high-level vision into actionable goals, KPIs, and delivery plans.
  
  
  • Monitor progress and ensure alignment across departments.
  
  
  
  


• Operational Leadership:
  
  
  
  • Oversee day-to-day business operations, identifying and resolving bottlenecks.
  
  
  • Lead cross-functional projects and ensure timely execution of strategic initiatives.
  
  
  • Develop and maintain business metrics to track performance and compliance.
  
  
  
  


• Executive Support & Advisory:
  
  
  
  • Act as a trusted advisor to the Chief Security Architect and senior leadership team.
  
  
  • Prepare briefing documents, board papers, and strategic presentations.
  
  
  • Represent leadership in meetings and engagements when required.
  
  
  
  


• Stakeholder & Team Management:
  
  
  
  • Build and maintain relationships with internal and external stakeholders.
  
  
  • Mentor junior staff and support hiring/onboarding processes.
  
  
  • Promote a culture of collaboration, accountability, and continuous improvement.
  
  
  
  


• Governance & Compliance:
  
  
  
  • Coordinate contract deliverables, audits, and policy reviews.
  
  
  • Work with compliance and legal teams to ensure adherence to regulations.
  
  
  • Facilitate implementation of new laws and internal governance frameworks.
  
  
  
  


• Communication & Change Management:
  
  
  
  • Ensure consistent messaging across leadership and teams.
  
  
  • Draft executive communications and internal updates.
  
  
  • Lead change initiatives and support organisational transformation.
  
  
  
  

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Business Operations Partner:

• Bachelor's Degree in a related field or equivalent experience


• Proven experience in senior operations, strategy, or executive support roles


• Strong analytical, communication, and project management skills


• Ability to manage ambiguity and drive clarity across complex environments


• Experience working with cross-functional teams and senior stakeholders


• Familiarity with compliance, governance, and performance metrics

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.