Business Operations Manager (Faculty)

King's College London; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

King's Business School in London invites applications for a Business Operations Manager (Faculty). You will lead cross-functional operations across HR, Finance, Procurement, Space Management, Health and Safety and Compliance, delivering efficient, compliant services.

The role involves line management of Senior Business Operations Officers, developing processes, managing budgets, and collaborating with academic and professional services colleagues. Fixed term 35 hours; 31 July 2027.

Qualifications

• Proven experience managing operational and business support functions in a complex organisation.
• Strong financial management, budgeting, forecasting and compliance.
• Demonstrated ability to lead and manage teams.
• Excellent knowledge of HR processes including recruitment and onboarding.
• Experience in process improvement and delivering operational efficiencies.
• Strong analytical and data management skills.
• Excellent communication and stakeholder management across teams.
• Knowledge of health and safety, space management and information governance (GDPR).

Responsibilities

• Provide leadership across HR, Finance and Procurement functions.
• Own processes and systems, with budget and staffing oversight for the Faculty operations.
• Collaborate with Senior BOM, Head of Business Operations, and academic and professional services colleagues.
• Drive continuous improvement to enhance staff and student experience.

Skills

Operational management

Financial management

Team leadership

HR processes

Process improvement

Data analytics

Stakeholder management

GDPR knowledge

Job description

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About us:

King's Business School is one of the UK's leading business schools, located in the heart of London. We are committed to delivering world-class education and research that shapes business practice and policy. Our Executive Education portfolio is central to our mission to empower leaders and organisations through transformative learning.

The Faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.

About the role:

The Business Operations Manager (Faculty) plays a key role in supporting business operations within King's Business School, providing leadership and oversight across core operational functions including HR, Finance and Procurement, Space Management, Health and Safety and Compliance,

The post holder will own and manage processes and systems across these areas, developing strong operational expertise and an understanding of local needs. Working independently and collaboratively within the Faculty Business Operations team, they will use sound judgement to solve problems, identify risks, and set short- and long-term priorities to ensure effective service delivery.

Working closely with the Senior Business Operations Manager, Head of Business Operations, Professional Services colleagues, academic leaders and a wide range of internal and external stakeholders, the role will contribute to the delivery of efficient, compliant and high-quality operations. The post holder will make timely, informed decisions that have a tangible impact across the Faculty.

The role includes line management responsibility for a team of Senior Business Operations Officers and oversight of local financial management, staffing operations and budgets. This is an excellent opportunity for an experienced, proactive manager with strong problem-solving skills who is committed to continuous improvement, team development and enhancing the staff and student experience, with clear opportunities for career progression and professional development within the University.

This is a full time post (35 hours per week), and you will be offered a fixed term contract until 31 July 2027.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Proven experience in managing operational and business support functions within a complex organisation, ideally in higher education or a similar environment.

2. Strong financial management skills, including budget monitoring, forecasting, and compliance with financial procedures.

3. Demonstrated ability to lead and manage teams, including performance management, staff development, and fostering a collaborative culture.

4. Excellent knowledge of HR processes and policies, including recruitment, onboarding, and compliance requirements.

5. Experience in process improvement and implementing operational efficiencies, with a track record of delivering measurable outcomes.

6. Strong analytical and data management skills, with the ability to gather, interpret, and present qualitative and quantitative data to inform decision-making.

7. Excellent communication and stakeholder management skills, with the ability to influence and build effective relationships across academic and professional services teams.

8. Knowledge of health and safety, space management, and compliance requirements, including GDPR and information governance.

Desirable criteria

1. Experience of working in a higher education, research, academic, or other non-profit environment

2. Project Management or similar equivalent qualification or training

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.