Business Operations Manager (B2B Payment Fintech)

DCS CARD CENTRE PTE. LTD.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A growth-focused payment solutions company in Greater London is looking for a Business Operations Manager who will be the strategic engine of their commercial organization. This leadership position entails managing the end-to-end efficiency of the sales lifecycle, including contract management and onboarding processes. The ideal candidate should have a strong background in drafting complex documents, analytical skills with Excel, and a keen attention to detail. A Bachelor's degree in Business or a related field is essential for this high-impact role.

Qualifications

• 3–5+ years of experience in Sales Ops or Onboarding Management.
• Proven track record in drafting complex commercial documents.
• Expert-level Excel modelling skills to build financial models.

Responsibilities

• Lead on drafting business requirements and maintain standardized sales contract templates.
• Manage the end-to-end Contract Lifecycle Management process.
• Serve as the Lead Project Manager for the onboarding journey.

Skills

Documentation Mastery

Onboarding Management

Analytical Aptitude

Attention to Detail

Expert-level Excel modelling skills

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Job description

About Us

🔹We are a high-growth Web3 payment infrastructure company redefining how users and businesses interact with stablecoins and digital assets.

🔹Backed by licensed financial institutions, and trusted by leading Web3 partners, we provide crypto-fiat payment rails, card-issuing infrastructure, and CaaS (Cards-as-a-Service) solutions for exchanges, wallets, protocols, and global fintech innovators.

🔹Our team comes from top global financial institutions, tier-one tech companies, and leading fintechs across APAC and Europe — bringing deep expertise, a builder mindset, and a shared passion for shaping the future of compliant, scalable financial infrastructure.

About the Role

We are seeking a Business Operations Manager to serve as the strategic engine of our commercial organization. This is a high-impact leadership position designed for an operational architect. You will be responsible for the end-to-end efficiency of the sales lifecycle—from drafting complex commercial contracts and designing high-stakes sales collateral to leading the project management of merchant onboarding. The ideal candidate is a master of documentation, a data-driven storyteller, and a meticulous project lead who can navigate high-growth ambiguity to build scalable, zero-error processes.

What You Will Do

1. Contract Management & Drafting Excellence

• Template Architecture: Lead on drafting business requirements and maintenance of standardized sales contract templates, ensuring they remain agile and updated with current commercial terms, pricing tiers, and legal requirements.
• Operational Governance: Manage the end-to-end Contract Lifecycle Management (CLM) process. Ensure that every executed agreement is mapped correctly to the CRM for accurate revenue attribution and audit readiness.
• Legal Liaison: Act as the primary interface between Sales and Legal teams to facilitate the redlining process, ensuring speed of execution without compromising compliance.

2. Sales Enablement & Saleskit Strategy

• Collateral Creation: Lead the drafting and design of high-impact Saleskit slides (PPT). Translate complex technical product features and TPV data into clear, compelling value propositions for executive-level prospects.
• Market Intelligence: Partner with Product and Marketing to develop "Battlecards" and competitive pitch decks, equipping the sales team to handle objections and close deals in a competitive market.
• Asset Management: Own the centralized sales asset library, ensuring version control so that global sales teams are always utilizing current, compliant, and on-brand materials.
• Trainings: Arrange regular trainings for sales team, enabling sales team with latest industry insight, product releases, marketing strategies and internal polices/processes.

3. Strategic Onboarding Management

• Implementation Leadership: Serve as the Lead Project Manager for the onboarding journey, orchestrating a seamless transition from "Closed-Won" to "Go-Live" by coordinating between Sales, Tech, and Customer Success.
• Process Engineering: Continuously audit and optimize the onboarding platforms to reduce "Time-to-Live." Identify and remove friction points within the KYC, AML, and Technical API integration phases.
• Performance Monitoring: Establish and monitor KPIs for the onboarding pipeline, providing visibility into implementation velocity and ensuring a "white-glove" experience for new partners.

What You Bring

Core Requirements

• Documentation Mastery: Proven track record in drafting complex commercial documents and creating executive-level PPT presentations that drive high-level stakeholder decision-making.
• Onboarding Management: 3–5+ years of experience in Sales Ops or Onboarding Management, specifically managing multi-stakeholder onboarding or implementation projects (Fintech/PSP experience is a significant advantage).
• Analytical Aptitude: Expert-level Excel modelling skills. Ability to build financial models to calculate TPV forecasts, revenue shares, and multi-tranche incentive structures.
• Attention to Detail: A meticulous approach to documentation and contract drafting where a "zero-error" mindset is applied to ensure operational excellence.
• Education: Bachelor’s degree in Business Administration, Finance, or a related field.

Why Join Us & Our Culture

Impact: Drive meaningful BD strategy and influence the growth of the next-generation Web3 payments.

Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies.

Global Exposure: Collaborate across teams in APAC, Middle East, and Europe.

Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup.

Culture: A flat, collaborative, high-ownership environment where your ideas directly influence product direction.

We value people who are:

Builders who thrive in 0→1 and 1→100 environments

Owners who take initiative and move fast

Learners who grow through feedback and curiosity

Collaborators who elevate the team

Visionaries who care about shaping the future of stablecoin

DeCard — Product Highlight

Spend Stablecoins Seamlessly, Anywhere
DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.

Learn more on LinkedIn Decard & website: DCS Card Centre and DeCard

How to Apply

Excited about shaping the future of Web3 payments? Join us and redefine digital finance. Apply here

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.