Business Operations Manager

NHS; Leeds; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading UK hospice is seeking a Business Operations Manager for a 12-month term in Leeds. The successful candidate will lead the Business Administration team to improve service delivery and sustainable operations. They must have strong experience in stakeholder management and a background in process improvement. The role encourages collaborative work and innovative solutions to enhance efficiency. A competitive range of benefits is offered to promote staff wellbeing in a supportive environment.

Benefits

Competitive benefits emphasizing staff wellbeing

Qualifications

• Experience in building high-performing teams and fostering continuous improvement.
• Track record of improving workflows to increase efficiency.
• Experience collaborating with Executive/Board level stakeholders.

Responsibilities

• Lead the Business Administration team to design a sustainable future operating model.
• Work collaboratively to improve service delivery.
• Manage project and program delivery effectively.

Skills

Stakeholder management

Process improvement

Cross functional collaboration

Team leadership

Education

Level 4-6 qualifications or equivalent

Formal business / project management training

Job description

The successful candidate will be an empowering leader who can lead a team delivering high quality business and clinical administration support and project and programme management, whilst encouraging ideas generation and innovative approaches, including digital optimization, to improve service delivery. They will be collaborative in their approach, working with internal customers across all of the parts of the hospice including Executive and Senior Clinical leaders and our IT team, developing a model for how the functions could be delivered in future by the end of the fixed term.

Main duties of the job

Reporting to the Chief Executive, the Business Operations Manager will be an excellent team player who is outcome-driven, experienced and skilled in stakeholder management, and has a strong background in process and systems improvement.

About us

St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK, providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients, families and carers in the Hospices In-Patient Unit, through the St Gemmas community team, and at our Out-Patients. We are a leader in research, education and translating evidence into practice and work in partnership with the University of Leeds as the first UK University Teaching Hospice.We have around 300 employees working across the main Hospice site in Moortown, Retail Hub in Bramley, a large chain of charity shops, and in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles, all of which contribute towards local patient care. St Gemmas Hospice also has a team of approximately 800 volunteers, working in a variety of roles supporting departments throughout the organisation.St Gemmas is committed to equal opportunities and strives to be diverse and inclusive, a place which reflects the communities we serve. We offer a competitive range of benefits with an emphasis on staff wellbeing in a caring and friendly environment.

Job responsibilities

St Gemmas is seeking to appoint a Business Operations Manager for a period of 12 months to lead our Business Administration team and work with the team to design a sustainable future operating model and implementation plan for the function.

Person Specification

Experience

• Building high performing teams and fostering continuous improvement.
• Cross functional working, collaborating to deliver better outcomes
• Track record of improving workflows to improve efficiency and service delivery
• Working with Executive/Board level and/or Senior Clinical stakeholders
• Leading Business administration, Clinical administration teams

Qualifications

• Level 4-6 qualifications or equivalent experience
• Formal business / project management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.