Business Operations Manager

Lloyd Recruitment - East Grinstead; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Business Operations Manager to oversee day-to-day operations in Crawley. The role includes leading multi-site teams, optimizing operational processes, and driving improvements through strategic initiatives. Ideal candidates will have proven leadership skills, commercial awareness, and the ability to communicate effectively. The position offers a competitive salary and comprehensive benefits including a company car and holiday entitlement.

Benefits

Competitive salary plus performance-related bonuses

5 weeks paid holiday

Company car, mobile, and laptop

Company health plan and pension contributions

Supportive working environment with opportunities for progression

Qualifications

• Proven experience managing operations or multi-site teams.
• Strong leadership and people management skills.
• Commercial awareness with ability to balance quality, efficiency, and cost.

Responsibilities

• Oversee and optimise operations across multiple branches.
• Lead, motivate, and develop teams to achieve business objectives.
• Collaborate with Directors on budgets, business plans, and strategic initiatives.

Skills

Leadership

Problem-solving

Financial literacy

Communication

IT Literacy

Tools

Excel

Outlook

Job description

Business Operations Manager

Lloyd Recruitment Services are working with a leading company who are seeking a hands‑on Business Operations Manager to lead day‑to‑day operations, develop teams, and drive continuous improvement across the business. This position is based in Crawley but will require travel to regional branches as the business needs dictate.

Key Responsibilities

• Oversee and optimise operations across multiple branches.
• Lead, motivate, and develop teams to achieve business objectives.
• Review and improve operational processes to increase efficiency and profitability.
• Implement and manage clear systems for communication, performance, and reporting.
• Collaborate with Directors on budgets, business plans, and strategic initiatives.
• Identify performance gaps, analyse data, and deliver practical, measurable improvements.
• Drive a culture of accountability, teamwork, and customer excellence.
• Manage supplier relationships and ensure smooth coordination between sites.
• Oversee compliance with Health & Safety policies and best practices.
• Support marketing and sales initiatives where needed to drive growth.

Essential Skills & Experience

• Proven experience managing operations or multi‑site teams.
• Strong leadership and people management skills.
• Commercial awareness with ability to balance quality, efficiency, and cost.
• Excellent decision‑making and problem‑solving abilities.
• Financial literacy with experience contributing to budgets or forecasts.
• Confident communicator, both written and verbal.
• IT literate (especially Excel and Outlook).
• Full clean UK driving licence (maximum 3 points).

Desirable

• Experience in the home improvement, construction, or installation services sector.
• Background in business process improvement or change management.

Benefits

• Competitive salary plus performance‑related bonuses.
• 5 weeks paid holiday.
• Company car, mobile, and laptop.
• Company health plan and pension contributions.
• Supportive, friendly working environment with opportunities for progression.

Extra information: Refer a friend and earn up to £500 (see website for details). Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful. By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).

Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer.