Business Operations Manager

B LAB UK; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A sustainability-focused organization in the UK is seeking a Business Operations Manager to enhance operational effectiveness. This role involves managing annual planning, optimizing communication, and supporting team development. Ideal candidates will have strong planning and communication skills, experience in line management, and a passion for sustainability. A hybrid work model will be offered.

Qualifications

• Expertise in successfully coordinating the delivery of organisational planning processes.
• Ability to line manage a small team with a coaching approach.
• Ability to implement reporting and tracking systems.
• Good understanding of organisational compliance and ethical use of data.

Responsibilities

• Manage the delivery of annual organisational business planning process.
• Embed structured reporting and monitoring.
• Optimise internal knowledge management systems.
• Facilitate access to operational data for data-driven decisions.

Skills

Organisational planning processes

Team line management

Reporting and tracking systems

Knowledge management

Communication skills

Problem-solving

Digital platform familiarity

Passion for sustainability

Tools

G-Suite

Slack

Asana

Job description

At B Lab UK, we help businesses to meet exemplary standards and show the way forward for the whole planet. Naturally, how we run our own operations is absolutely key. That’s where you come in as our Business Operations Manager.

As Business Operations Manager, you will manage the delivery of our annual organisational planning and reporting, which is crucial as we continue to set ourselves ambitious targets. You’ll empower and enable colleagues to perform at their best through streamlined business operations, effective ways of working, and clear and consistent systems and practices. We believe you’ll bring your own unique take on where we can continue to enhance our operations.

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,500 of those businesses are in the UK.

As Business Operations Manager, you’ll play a critical role in enhancing, embedding and embodying organisational and operational effectiveness.

• Manage the delivery of our annual organisational business planning process, supporting the Head of Operations and partnering with our leadership team, Heads of department and managers to ensure the planning cycle runs smoothly.
• Embed a structured approach to reporting and monitoring.
• Optimise internal knowledge management systems and communication channels to drive clear, effective and consistent internal communication.
• Facilitate access to robust and clean operational data in order to enable data-driven decisions.
• Advise and guide a programme of measuring ourselves against the B Corp Standards.
• Line manage a small team, providing coaching support to enable growth and development.

Please refer to the job description for full requirements for this role on our website.

The kind of things we’re looking for…

• Expertise in successfully coordinating the delivery of organisational planning processes, including business planning and reporting cycles.
• Ability to line manage a small team, with an inclusive, coaching approach that will upskill others, build trust and bring out the best in everyone.
• Ability to implement reporting and tracking systems to monitor progress against objectives and ensure accountability.
• Ability to advise on internal knowledge management and operational data, in order to drive business decisions, improve performance and raise the bar across the organisation.
• Good understanding of organisational compliance and the ethical use of data.
• Strong communication skills, with an eagerness to collaborate, provide clear, accessible guidance and advice – and go further together.
• Commitment to bringing ambition, integrity, professionalism and balance to your work – as well as to the principles of justice, equity, diversity and inclusion.
• Proactive problem-solving, with the ability to plan for risks but choose courage over comfort.
• Ability to learn our digital platforms (familiarity with G‑Suite, Slack and Asana helpful).
• Passion about sustainability – especially how business can be a force for good.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

To Apply
Visit our career site via the apply button to learn about the application journey you can expect and for full guidance and support on your application. You can also read about the great colleague benefits available if you join our team.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

Closing date: Sunday 16th of November 2025 at 23.59pm
1st round Interviews: Wednesday 26th & 27th of November (online).
Final stage interviews: First week of December (in-person)