Business Operations & Improvement Development Programme - Payments (London)

Description This; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Nationwide in London is launching a Payments Development Programme for ambitious graduates and career changers. You’ll join high‑performing teams to support payments operations, with a six‑week onboarding and three rotational placements across Payments, building practical skills for the future of banking.

You’ll learn via a tailored pathway, with digital learning, workshops and mentorship, while working in a hybrid setup across the UK offices, including London.

Job description

Business Operations & Improvement Development Programme - Payments (London)

London, United Kingdom

Good things this way

If you're ambitious, curious and enjoy solving problems, our Payments Development Programme provides a structured route into a rewarding career in banking.

Help millions of customers move and manage their money safely and securely, while building expertise in one of the most important and fast-evolving areas of financial services.

Whether you're a graduate ready to make an impact, or a career changer looking for a new challenge, you'll gain hands‑on experience, develop future‑ready skills, and contribute to projects that deliver banking that's fairer, more rewarding, and for the good of society.

You'll follow a tailored learning pathway designed to build the skills you'll need for the future of financial services. Through digital learning, interactive workshops, insights from leaders and industry experts, and hands‑on experience in your role, you'll have plenty of opportunities to put your learning into practice. You'll also learn alongside colleagues from across Nationwide, helping you build your network and understand more about how our business works.

We'll support your development through structured learning, personalised development and hands‑on experience, helping you grow with confidence.

Where you’ll be working

You'll join our Payments teams, supporting the services and systems that help millions of customers move, receive and manage money safely and efficiently every day. You'll work alongside experienced colleagues, helping deliver customer outcomes while developing expertise in a critical area of financial services.

As the payments industry continues to evolve through technology, regulation and changing customer expectations, you'll gain experience in an area that's constantly adapting and innovating.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Swindon, London or Glasgow offices.

Uncompromisingly Customer, whatever our role

The extras you’ll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• Structured learning, personalised development and hands‑on experience to help you build future‑ready skills and progress your career in banking
• 25 days holiday each year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days
• The opportunity to earn an annual bonus based on your performance
• Private medical insurance to help you access additional healthcare when you need it
• Wellhub access to a range of free and paid fitness and wellbeing options, plus free on‑site gyms at selected locations
• A great selection of additional benefits through our salary sacrifice scheme
• Up to 14 paid hours each year to volunteer for a cause that matters to you
• Life assurance to provide additional peace of mind for you and the people who matter to you

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

As a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the applicable Immigration Rules and guidance (which are subject to change). The Skilled Worker route has specific requirements relating to skill level of the role and minimum salary expectations. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited or may not be possible for some programmes.

VISA Sponsorship cannot be offered on this programme.

All successful applicants with need to demonstrate their right to work in the UK on commencement of employment and for the duration of the programme applied for without requiring sponsorship.

If you have any further questions, please contact us at [e-mail]

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing on the Payments Development Programme

Our Payments Development Programme has intakes in September 2027

During the programme, you'll join high‑performing teams that support Nationwide's payments operations, customer services and strategic priorities.

You'll start with an induction, where you'll learn more about Nationwide, connect with colleagues and build the foundations for your role. You'll then join your team and follow a personalised learning pathway that brings together hands‑on experience, role‑specific training, digital learning and interactive workshops. You'll also hear from leaders and industry experts, giving you fresh perspectives and practical ideas you can apply in your day‑to‑day work.

The programme begins with a six‑week onboarding experience before you complete three rotational placements across different areas of Payments, helping you build broad experience while developing specialist expertise.

You'll become part of both your placement team and the wider Payments community, benefiting from networking, mentoring, development events and regular engagement with leaders across the function.

You'll gain exposure to a broad range of activities that help millions of customers move and manage their money safely and securely. Working across different teams within Payments, you'll build an understanding of how a major financial institution delivers reliable payment services while balancing customer needs, regulation and operational efficiency.

No two placements are the same. You could be analysing data, supporting change initiatives, reviewing processes, participating in risk and control activities, engaging with stakeholders or contributing to projects that improve customer and business outcomes.

Through rotational placements, you'll develop skills in stakeholder management, communication, problem solving, data analysis, process improvement and payments operations. You'll also have opportunities to complete funded development programmes such as Payments 101 with the Payments Association and specialist learning, including pathways in Data & Insights for Business Decisions or AI for Business Value.

You'll have opportunities to work with senior leaders, build your network across the Payments community and gain exposure to both operational and strategic