Business Operations Analyst (£36k-£38k) at Swoop-adventures.com

Jack & Jill/External ATS; Remote; GBP 36,000 - 38,000; Full time

Job summary

A global adventure travel company is seeking a Business Operations Analyst to work in a dynamic and scaling environment. This role involves analysing operational data, streamlining business processes, and collaborating with various departments to enhance effectiveness. The ideal candidate will have a proven track record in analytical roles, excellent tech skills including Google Sheets and CRM experience. This position offers the chance to influence operational strategy within a vibrant team and community focused on adventure travel.

Qualifications

• Proven track record in analytical or operational roles.
• Strong problem-solving mindset and tech-savvy.
• Demonstrated ability to create standard operating procedures.

Responsibilities

• Analyse operational and commercial data to identify trends and opportunities.
• Map and review business processes and recommend improvements.
• Work alongside the Head of Operations on strategic projects.

Skills

Analytical skills

Problem-solving mindset

Tech-savvy

Google Sheets

CRM experience

Tools

HubSpot

Job description

This is a job that we are recruiting for on behalf of one of our customers.

To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He’ll make sure you are considered for this role, and help you find others if you ask.

Business Operations Analyst

Salary: £36,000-£38,000

Company Description: Swoop-adventures.com - Global Adventure Travel B Corp

Job Description: Swoop-adventures.com is seeking a Business Operations Analyst to thrive in a dynamic, scaling environment. You will be central to transforming data into actionable insights, streamlining processes, and enhancing team effectiveness across Sales, Customer Experience, Tech, Marketing, and Finance. This role offers significant exposure and the chance to directly influence operational strategy and growth.

Location: Remote

Why this role is remarkable:

• Influence how a scaling organisation operates, sitting at the heart of Swoop and partnering with Sales, CX, Tech, Marketing, and Finance.

• Join a global B Corp community of over 100 adventure travel enthusiasts, helping 15,000+ people experience trips to Antarctica, Patagonia, and the Arctic since 2010.

• Drive significant impact by transforming data into insights, streamlining critical business processes, and supporting strategic operational projects.

What you will do:

• Analyse operational and commercial data to identify trends, risks, and opportunities, building dashboards and translating complex data into actionable insights.

• Map and review business processes, highlighting bottlenecks, recommending improvements, and supporting the implementation of new systems and workflows.

• Work alongside the Head of Operations on strategic projects, tracking progress, coordinating teams, and creating detailed documentation for processes and systems.

The ideal candidate:

• Proven track record in analytical or operational roles (Business Analyst, Operations Specialist) with increasing responsibility and a strong problem-solving mindset.

• Tech-savvy with excellent Google Sheets capabilities, experience with CRM solutions (ideally HubSpot), and integrating off-the-shelf functionality into legacy systems.

• Demonstrated ability to create standard operating procedures, document processes effectively, and navigate/improve operational systems in fast-paced, scaling organizations.

How to Apply:

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit our website
Step 2. Click 'Speak with Jack'.
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.