Business Manager - Stakeholder Engagement Team

Ministry of Justice; Bridgend; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Ministry of Justice in Wales is recruiting a Business Manager to support the senior leadership across multi-functional areas. The role acts as an interface between the senior leadership team and internal/external stakeholders to ensure effective service delivery.

The job holder will manage budgets, oversee health and safety measures, and develop procedures while coordinating with teams regionally and nationally. Hybrid working arrangements apply.

Qualifications

• Experience managing workload of senior executives and extensive stakeholder engagement.
• Experience in managing financial or other resources.
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

• Directly line manage staff and provide secondary line management.
• Monitor and deliver HR, equality and inclusion procedures and staff performance management.
• Oversee administrative processes to collect and analyse business performance data.

Skills

Line management

Stakeholder engagement

Budget monitoring

Policy understanding

Report writing

Education

NVQ Level 4 in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Region

Closing Date

23-Sep-2026

Business Unit

NPS HQ Support (Programme) (2021)

Post Type

Fixed Term, Loan, Secondment

Other

Number of jobs available

1

Reserve List

12 Months

Job ID

21972

Descriptions & requirements

Overview of thejob

The Business Manager will operate across multiple functionalareas of the business. The job holder provides support to thesenior team within their functional business area to assist in thesuccessful service delivery, including making recommendationsregarding operational and administrative requirements.

The jobholder will act as an interface between the seniorleadership team and teams across the function and internal andexternal stakeholders on a range of issues.

This is a non-operational post although the job holder is requiredto develop an understanding of Probation Service policies andprocedures at a regional and national level as well as anunderstanding of wider Civil Service policies and procedures asrelevant.

The jobholder will report directly to the Head or Deputy Head ofthe functional area and have line management responsibilitiesfor the Diary Manager, Senior Administrative Officers and CaseAdministrators within their designated functional area.

Summary

The purpose of the role is to provide support to the seniorleadership team in the business function. The jobholder willensure that performance across the function is monitored, thatissues are highlighted and opportunities to improve efficiencyand effectiveness are proactively pursued.

The job holder will communicate effectively to ensure that thesenior leadership team, and others as appropriate, are informedof priority matters and are provided with advice to help them tooperate effectively.

The job holder acts as a single point of contact within thefunction for a number of areas, Information Assurance, BusinessContinuity, and Workforce Planning, with lead responsibility for a portfolio of key areas, such as implementation of newprocedures. The role holder will provide advice, support andsignposting to managers and staff across teams in the functionand region.

The jobholder will ensure effective management of the estateportfolio within their remit, ensuring that their business areacomplies with health, safety and fire regulations and escalatingto their head of functional area where appropriate. The jobholder is also responsible for maintaining a suite of riskassessments and ensuring staff understand their personalresponsibilities for Health and Safety.

The role holder will have financial responsibilities includingbudget monitoring, procurement, and authorizing expenditure.They will be required to understand and comply with HMPPSand Civil Service financial policies.

The job holder will also build relationships and liaise with a rangeof internal and external stakeholders to support partnershipworking and effective service delivery.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following

responsibilities, activities, and duties:

• Directly line manage, and provide secondary linemanagement, for staff to support good practice and personaldevelopment through effective supervision, coaching andfacilitation of progression processes.
• Monitor and deliver procedures relating to human resources,equalities and inclusion, staff performance management, andlearning and development.
• Oversee and maintain robust administrative processes togather, monitor and synthesise business performance data tosupport staff development and service improvement, andsupport preparation for audits and inspections.
• Maintain knowledge of, and assist with the review andimprovement, of a range of organisational policies and localprocedures, providing advice, guidance, and support to staff.
• Adhere to financial compliance policies with financialresponsibilities to include monitoring the function’s budgets,supporting financial planning activities, coordinating resourceprocurement, and authorization of some expenditures.
• Complete the workforce planning tool and provide accurateinformation to support decision-making by senior leaders withregards to resource and workforce management, andinvolvement with regional recruitment activities.
• Build effective relationships with teams across the business,external stakeholders and partner agencies as a ProbationService Representative, including planning and coordinatingengagement events as required.
• Manage facilities portfolio for designated area, complete allrequired health and safety risk assessments, and maintainappropriate systems for reporting and escalating issues,ensuring compliance with health, safety and fire policies andregulations, and security requirements.
• Respond to changing business needs, queries and requests,completing ad-hoc tasks as appropriate to meet deadlinesand support service delivery.
• Lead the development of pilot initiatives, undertake specifictasks, and hold specific areas of responsibility as determinedby the Head of Operational Function, supporting the seniorleadership team with emerging business issues.

The duties/responsibilities listed above describe the post as it isat present and is not intended to be exhaustive. The job holder isexpected to accept reasonable alterations and additional tasks ofa similar level that may be necessary. Significant adjustmentsmay require re-examination under the Job Evaluation Schemeand shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidencethrough the medium of English or (where specified in Wales)Welsh.

Behaviours

• Developing Self and Others

Experience

• Demonstrate experience of managing workload of senior levelexecutives and extensive stakeholder engagement.Demonstrate experience in using Microsoft Officeprogrammes to present information and data and reviewingoutputs for quality.
• Demonstrate experience of effectively managing financial orother resources.

Technical Essential

NVQ Level 4 in Business Administration or equivalent in arelevant subject (or appropriate practical experience)Sufficient ability in Microsoft Word, Excel, Outlook, andPowerPoint.

Additional Information

HMPPS in Wales

HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme

Welsh Language skills for this post are desirable.

Y Cynllun Iaith Gymraeg

Would you like the opportunity to be part of a culture that impacts changing lives? At HMPPS Wales, we can offer you the opportunity to make a difference to wider society. You’ll experience job and personal satisfaction whilst also reaping the organisational rewards and benefits. From attractive holiday allowance, promotion opportunities, access to training, flexible working, generous maternity and employer contribution pension scheme.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to aMoJoffice location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or