Business Manager, Health Services Technology

Bupa; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan

Job summary

Bupa is seeking a Business Manager: Health Services, Technology to drive performance excellence and strategic business management. You will lead performance frameworks, oversee business planning cycles and align with the workforce strategy for cross-functional teams.

This role is hybrid (up to 3 days WFH) with locations in London, Manchester, Leeds or Staines. Salary starts from £70,000 (DOE) with a 10% bonus and the role requires 37.5 hours per week.

Qualifications

• Strong leadership and communication skills with strategic mindset.
• Experience in transitioning from outsourced to insourced operations.
• Ability to drive performance frameworks and operating plans.
• Comfortable coordinating across finance, people, and cross-functional teams.
• Familiarity with Agile and product-centric delivery models.

Responsibilities

• Define performance metrics and monitor delivery against goals.
• Lead quarterly and annual performance reviews and actions.
• Align metrics with budget and workforce planning with Finance and People.
• Own the Annual Operating Plan and team planning cycles.
• Drive Agile and product-centric ways of working across the team.

Skills

Leadership

Communication

Strategic thinking

Analytical thinking

Agile leadership

Stakeholder influence

Governance & compliance

Talent development

Problem-solving

Tools

Agile methodologies

Product-centric delivery

Budget & workforce planning

Job description

Job Description:

Business Manager: Health Services, Technology

Permanent: hybrid up to 3 days WFH

Manchester, Leeds, London or Staines

Salary from: £70k DOE and location + 10% bonus

37.5 hours per week

We consider all types of flexibility, including locations, hours and working patterns

We make health happen

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As Business Manager you will play a pivotal role in driving performance excellence, strategic business management and transformation. You will lead the development and execution of performance frameworks, oversee business planning cycles and ensure alignment with strategic objectives and delivering the workforce strategy for the cross function team.

How you'll help us make health happen

• Define clear performance metrics to monitor delivery against goals and fundamentals
• Lead quarterly and annual performance reviews, identifying areas for improvement and driving corrective actions
• Partner with Finance and People to align performance metrics with budget and workforce planning
• Own the Annual Operating Plan process for the team, ensuring timely and accurate submissions
• Lead business planning cycles and coordinate inputs across functional teams
• Partner with the People team to identify current capability gaps and work with the team on solutions
• Lead the adoption and embedding of Agile and Product-based ways of working across
• Champion coaching engagements and team effectiveness initiatives
• Ensure organisational structures and delivery models support value-based prioritisation and product-centric execution
• Lead the team in a way that displays the highest level of integrity, honesty and good governance and commitment to the delivery of fair customer outcomes
• Operate always as role model for our culture and take responsibility for the maintenance and development of reputation and relationships with key stakeholders such as regulators, customers, and other internal and external stakeholders
• Assess analyse and manage all risks in area of responsibility, reporting appropriately, escalating where needed and adhering to published policies and procedures

What you'll bring

• Strong understanding of insourcing strategies and experience in transitioning from outsourced to insourced operations
• Excellent leadership, communication, and interpersonal skills
• Ability to think strategically and execute tactically
• Strong problem-solving skills and the ability to make data-driven decisions
• Strategic Thinking: Ability to align performance and business planning with long-term strategic goals.
• Operational Excellence: Focus on continuous improvement, efficiency, and delivery against KPIs
• Stakeholder Influence: Build strong relationships across leadership teams and influence decision-making
• Agile Leadership: Champion agile methodologies and product-centric delivery models
• Talent Development: Support career growth and internal mobility through structured frameworks
• Governance & Compliance: Ensure governance processes are light-touch yet effective, and compliant with internal standards

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type:

Full time

Job Area:

IT

Locations:

Angel Court, London, Bupa Place