Business Manager Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Bournemouth is seeking a Business Manager Associate to support the Global Command Center.

You will assist the Executive Director with senior management presentations, business cases for Investment Planning, and staffing models while coordinating AI/ML automation initiatives across Finance, HR, IT, and Operations. The role involves creating dashboards and scorecards, partnering with cross-functional teams, and ensuring delivery of strategic objectives.

Qualifications

• Experience in Business Management or Finance with an Operations/Technology focus.
• Excellent communication, presentation and influencing skills.
• Ability to work under pressure and work independently.
• Create executive presentations (slides and reports).
• Strong partnership record and ability to build effective business relationships.
• Ability to manage multiple priorities to meet deliverables.
• Knowledgeable of banking functions: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls.
• Experience with Project Management tracking and AI implementations.

Responsibilities

• Support the Global Command Center Tampa ED and local Bournemouth MD with project management, presentations and administrative tasks.
• Update and maintain monthly and quarterly senior management presentations.
• Participate in business case creation for Investment Planning process for AI and technology automation projects.
• Create project plans and manage projects that support the department’s Key Objectives.
• Partner with Business Monitoring Activity, Transformation and Tech teams for dashboards and scorecards.
• Coordinate with other operations sites globally to ensure business goals are met.
• Coordinate meetings and deliverable updates for stakeholders.
• Identify opportunities for strategic improvements using AI/ML tools.
• Oversee project management activities and prepare monthly status reports.

Skills

Executive presentations

Stakeholder influence

Project coordination

Multitasking

Effective communication

Relationship building

AI/ML awareness

Banking domain knowledge

Cross-functional collaboration

Prioritization

Tools

Power BI

Excel

Job description

Drive key projects, automate processes, and support leadership as a Business Manager Associate at J.P. Morgan’s Command Center.

As a Business Manager Associate in Global Command Center team you will provide support to the Executive Director with senior management presentation, business case creation for Investment Planning, creation/analysis of staffing models, manage projects that attribute to the department’s Key Objectives, and partner with Tech for the implementation of new AI/ML projects to automate manual activities. You will be required to interact with Finance, HR, IT production and development teams, AI team, and various Operations teams within the Payments Organization.

The next few years will be an exciting and dynamic time for Banking Operations as we migrate to a new state-of-the-art global payments system, lead the industry in Intraday Liquidity management, and ramp up global monitoring solutions across Globe. The Global Command Centre has an exciting part to play and meet those challenges and in its own evolution of Business Activity Monitoring (BAM) and other AI tools.

The Global Command Centre has a follow the sun model and may require some work to happen off-hours via remote access and mobile phone.

Job Responsibilities

• Support the Global Command Center Tampa ED and local Bournemouth MD with various project management, presentations, and administrative tasks
• Update and maintain monthly and quarterly senior management presentations
• Participate in business case creation for Investment Planning process for AI and technology automation projects
• Create project plans and manage projects that attribute to the department’s Key Objectives
• Partner with Business Monitoring Activity team, Transformation team and Tech teams for the creation of a new Dashboard/Scorecards and other projects
• Close coordination and working with other operations sites globally to ensure business goals and objectives are met.
• Coordinate meetings and deliverable updates for assigned stakeholders
• Identify opportunities for strategic improvement or mitigation of business interruption and other risks through the use of AI and ML tools
• Oversee project management activities and prepared monthly project status reports.

Required qualifications, capabilities, and skills

• Experience in Business Management or Finance with an Operations and/or Technology focus
• Excellent communication, presentation (both oral and written) and influencing skills
• Excellent communication and ability to work well under pressure and work independently
• Create executive presentations (both individual slides and structured presentations)
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
• Ability to manage multiples priorities and prioritize workload accordingly to meet key deliverables
• Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls
• Experience with Project Management tracking and tools for reporting and AI implementations

Preferred qualifications, capabilities, and skills

• Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls
• Experience with Microsoft tools for analytics and reporting

The shift for this role is 9:00am - 5:30pm EST. This role may require occasional work on a weekend and/or holiday for some projects that require testing.