Business Manager

Ministry of Justice; Norwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A government agency in the UK is seeking a Business Manager to join the London Probation Service Centre in Norwich. This pivotal role involves managing teams and processes to ensure high-quality service delivery in a fast-paced environment. Candidates should have strong leadership and communication skills, along with relevant business management experience. The position offers hybrid working flexibility and various employee benefits, including annual leave and pension coverage.

Benefits

Annual leave of 25 days

Public holidays

Local Government Pension Scheme coverage

Training and development opportunities

Family-friendly policies

Voluntary benefits and discounts

Paid paternity, adoption, and maternity leave

Free annual sight tests

Qualifications

• Relevant experience in business management or a related field.
• Demonstrated ability to manage teams and complex processes.
• Proven leadership, decision-making and communication skills.
• Ability to work within a fast-paced, regulated environment.
• DBS security check (standard).

Responsibilities

• Lead and support the delivery of probation services across London.
• Manage people and processes within administration teams.
• Ensure services are delivered effectively and efficiently.
• Provide operational oversight in a high-pressure environment.
• Contribute to continuous improvement and operational practices.

Skills

Business management experience

Leadership skills

Communication skills

Team management

Ability to work under pressure

Job description

Overview

We are seeking a Business Manager to join the London Probation Service Centre, based in Norwich. This role is pivotal in supporting probation services across London, ensuring operational delivery is effective, efficient, and aligned with organisational priorities. You will work in a busy and fast‑paced environment, managing people and processes to enable administration teams to deliver high‑quality services.

The MoJ offers hybrid working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for hybrid working. Arrangements will be discussed and agreed with the successful candidate and subject to regular review.

Key Responsibilities

• Lead and support the delivery of probation services across London. • Manage people and processes within administration teams. • Ensure services are delivered effectively, efficiently and in line with organisational priorities. • Provide leadership, decision‑making and operational oversight in a high‑pressure environment. • Contribute to continuous improvement and the development of operational practices.

Qualifications and Experience

• Relevant experience in business management or a related field. • Demonstrated ability to manage teams and complex processes. • Proven leadership, decision‑making and communication skills. • Ability to work within a fast‑paced, regulated environment. • DBS security check (standard).

Benefits

• Annual leave of 25 days on appointment, increasing to 30 days after five years’ service.
• Public holidays, pro‑rated leave for part‑time and job share posts.
• Coverage under the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund.
• Extensive training and development opportunities offered by the Ministry of Justice.
• Family‑friendly policies, including reduced hours and job share options.
• Voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Equality, Diversity and Inclusion

All candidates are subject to security and identity checks prior to taking up post. The MoJ is a Disability Confident employer and is committed to providing reasonable adjustments throughout the recruitment process. The Civil Service Code sets out the standards of behaviour expected of civil servants and recruitment is conducted by merit on the basis of fair and open competition. Diversity and inclusion are core values, with employee‑run networks available for minority ethnic origin, disability, caring responsibilities, women and LGBTQ+ staff.