Business Manager

Park's Motor Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable automotive dealership in Glasgow is seeking a Business Manager to facilitate finance and insurance product sales while ensuring high customer satisfaction. The role involves relationship building, monitoring department performance, and managing customer issues. You will receive an industry-leading remuneration package along with career development opportunities and various employee benefits.

Benefits

Company vehicle

30 days holiday per year

Access to Company Pension Scheme

Industry leading discounts on purchases

Medical second opinions

Unlimited mental health support

Qualifications

• Self-motivated leader with the ability to build ongoing relationships.
• Experience in finance and insurance product sales.
• Ability to manage customer complaints and provide satisfactory resolutions.

Responsibilities

• Facilitate the sale of finance and insurance products.
• Ensure customer satisfaction is achieved.
• Monitor overall department performance and report to management.
• Maintain relationships with customers and exceed their expectations.

Skills

Excellent customer service

Leadership

Relationship building

Problem solving

Job description

Business Manager

Location : Glasgow

Franchise : Land Rover

As a Business Manager at Park's Motor Group, you will be a dynamic and forward thinking professional as you build ongoing relationships with our customers and your team. If you are a self-motivated leader, who can offer excellent customer service, then we can offer you an exciting opportunity to join our successful team in Glasgow.

As a Park's Motor Group Business Manager you will receive :

• A company vehicle.
• 30 days holiday per year.
• Full manufacturer product training and accreditation.
• Support that will allow you to fulfil your potential whilst building a career for life with a reputable company.
• Vehicle, parts and servicing discount.

The right person will be required :

• To facilitate the sale of finance and insurance products for customers.
• To ensure the highest level of customer satisfaction is achieved.
• Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
• Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
• Monitors overall department performance.
• Achieve Park’s business plan objectives.
• Ensure that TCF objectives & process are carried out thoroughly.
• Maintain and develop good relationships with customers by meeting and exceeding their expectations.
• Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
• Collect relevant Management Information (MI).
• Ensures that all Park’s Motor Group policies and objectives are followed.
• Continually observing for instances of financial crime (Money Laundering & Fraud).
• Ensure that all relevant training is carried out.
• Report to General Manager & Group Business Manager & Group Sales Director.

In return for your best efforts and commitment, we will reward you with an industry-leading remuneration package and a real opportunity to develop your career into the next step and beyond.

As a Park's Motor Group employee you will receive :

For you :

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family :

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24 / 7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance