business general manager

Krates Marina; Keswick; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading marina operator in Keswick is looking for an experienced General Manager to oversee all marina operations. The ideal candidate will demonstrate strong leadership and organizational skills, have marine industry knowledge, and excel in customer service. This role includes staff management, compliance oversight, and driving operational success. Competitive salary with benefits including discounts and flexible scheduling is offered.

Benefits

Company events

Discounted or free food

Flexible schedule

Mileage reimbursement

On-site parking

Store discount

Qualifications

• Proven supervisory experience in boat service or property management.
• Strong organizational skills with ability to multitask.

Responsibilities

• Oversee all aspects of Marina operations, including staff supervision.
• Manage customer service issues to ensure guest satisfaction.
• Monitor Marina performance metrics and prepare reports.

Skills

Leadership skills

Marine and boat industry knowledge

Customer service

Organizational skills

Multitasking

Tools

POS systems

Microsoft Office

Job description

General Manager

Posted on November 17, 2025 by Employer details Krates Marina

Job Overview

We are seeking an experienced and dynamic General Manager to lead our Marina operations. The ideal candidate will possess strong leadership skills, extensive marine and boat industry knowledge, and a passion for delivering exceptional customer service. This role involves overseeing daily harbor and service department functions, managing staff, ensuring health and safety standards, and maintaining high levels of hospitality. Previous experience in marine management, property operations is highly desirable. The General Manager will play a pivotal role in fostering a positive work environment and driving the overall success of the establishment.

Duties

• Oversee all aspects of Marina operations, including day‑to‑day property concerns, slip sales and allocations, and event planning.
• Supervise and manage staff, including interviewing, hiring, training, and evaluating team members.
• Ensure compliance with TSSA and Ontario Public Health regulations and maintain high standards of safety.
• Manage POS systems.
• Lead team management efforts by motivating staff, supervising shifts, and fostering a collaborative work environment.
• Handle customer service issues promptly to ensure guest satisfaction and resolve complaints effectively.
• Coordinate with Service crew to ensure efficient engine service.
• Maintain inventory levels, order supplies as needed, and control costs to maximize profitability.
• Implement policies related to property management standards, employee and equipment safety protocols, and operational procedures.
• Oversee fuel dock services including refueling and pump outs.
• Monitor Marina performance metrics and prepare reports for senior management.

Experience

• Proven supervisory experience in boat service or property management is essential.
• Familiarity with POS systems and Microsoft Office procedures is required.
• Prior experience in hospitality or hotel management is a plus.
• Demonstrated leadership skills with the ability to manage teams effectively and foster a positive working environment.
• Experience with interviewing potential staff members and conducting performance evaluations is advantageous.
• Strong organizational skills with the ability to multitask in a fast‑paced environment.

Job Type

Full‑time

Pay

From $80,000.00 per year

Benefits

• Company events
• Discounted or free food
• Flexible schedule
• Mileage reimbursement
• On‑site parking
• Store discount

Work Location

• Keswick, ON
• On‑site

Start Date

Starts as soon as possible

Vacancies

1 vacancy