Business Engagement Coordinator

S Knights Recruitment; Worcester; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Annual leave options

Holiday purchase

Reward schemes

Job summary

S Knights Recruitment is seeking a Business Engagement Coordinator – Telesales in Worcestershire. The role involves high-volume outbound calls, promoting apprenticeship programmes and supporting Business Development Managers to convert opportunities into partnerships.

You will engage with employers, generate leads and manage CRM activity. The ideal candidate has at least one year of telesales or B2B sales experience, strong communication skills and a customer-focused approach, with good IT and

Qualifications

• At least one year of experience in telesales, outbound calling, B2B sales, lead generation or business development.
• Experience or knowledge of Apprenticeship Sales or Employability & Skills sector is advantageous.
• Strong telephone manner with excellent verbal and written communication skills.

Responsibilities

• Make high-volume outbound telesales calls to promote apprenticeship programmes and training solutions.
• Generate, qualify and develop employer leads for Business Development Managers.
• Build relationships by understanding workforce development needs and providing relevant information.
• Follow up marketing campaigns and contribute to targeted telesales and lead generation activity.
• Maintain accurate CRM records of interactions, opportunities and follow-up.
• Achieve KPI targets and contribute to wider sales campaigns and initiatives.

Skills

Telesales

Outbound calling

B2B sales

Lead generation

Business development

Customer service

Education

Level 2 English & Maths

Tools

CRM platforms

Microsoft Office

LMS / VLEs

Job description

Business Engagement Coordinator

Location: Redditch, Worcestershire

Salary: £25,000 – £28,000 per annum

Contract: Full-time | Permanent

Working Pattern: Office-based initially, with hybrid working available following successful induction and probation

The Opportunity

Are you a confident Telesales, Lead Generation or Business Development professional who enjoys speaking with businesses, generating new opportunities and working towards measurable targets?

This is an exciting opportunity to join a growing training provider as a Business Engagement Coordinator – Telesales, where you will play a key role in generating new employer leads, promoting apprenticeship programmes and supporting Business Development Managers to convert opportunities into new employer partnerships.

If you are commercially driven, confident on the telephone and motivated by outbound telesales, B2B lead generation and employer engagement, this could be an excellent next step within the Apprenticeships and Skills sector.

About the Organisation

Our client is a growing training provider delivering apprenticeship and skills solutions that help employers develop their workforce and support learners to achieve meaningful career progression.

The organisation works closely with employers to understand workforce development requirements and promote relevant apprenticeship programmes, creating opportunities for businesses to develop talent while supporting learner achievement.

You’ll be joining a dynamic and collaborative environment that invests in employee development, provides comprehensive training and offers opportunities for career progression.

Why Join?

• Join a growing organisation operating within the Apprenticeships and Skills sector.
• Receive comprehensive induction, telesales training and ongoing professional development.
• Access tailored career progression opportunities within the organisation.
• Benefit from flexible working options following successful induction and probation.
• Access a range of employee benefits including annual leave options, holiday purchase and other reward schemes.

The Role

As a Business Engagement Coordinator – Telesales, you will be responsible for engaging with new, existing and lapsed businesses through high-volume outbound telesales and telephone-based lead generation.

You will act as an initial point of contact for employers, introducing apprenticeship programmes, understanding workforce development requirements and identifying qualified sales opportunities for Business Development Managers.

The role combines B2B telesales, outbound calling, lead generation, employer engagement, apprenticeship sales, CRM management and business development support, making it ideal for someone who enjoys a target-driven and fast-paced sales environment.

Key Responsibilities

• Make high-volume outbound telesales calls to new, existing and lapsed business clients to promote apprenticeship programmes and training solutions.
• Generate, qualify and develop employer leads before passing suitable opportunities to Business Development Managers for follow-up.
• Build initial relationships with employers by understanding their workforce development requirements and providing relevant information about apprenticeship provision.
• Follow up marketing campaigns and contribute to targeted telesales, employer engagement and lead generation activity.
• Maintain accurate and up-to-date CRM records, ensuring client interactions, opportunities and follow-up activity are recorded effectively.
• Achieve individual call, telesales, lead generation and KPI targets while contributing positively to wider business growth.
• Keep informed about apprenticeship funding opportunities, sector developments and regulatory changes to support effective employer conversations.
• Use technology confidently, including Microsoft Office, CRM platforms, learner management systems and Virtual Learning Environments (VLEs), to support telesales and business engagement activity.
• Maintain strong working relationships across the organisation and contribute to wider sales campaigns, projects and business development initiatives.
• Maintain professional standards around data protection, safeguarding, policies, procedures and customer service.

The Ideal Candidate

• At least one year of experience in Telesales, outbound calling, B2B sales, lead generation, business development, customer service or a similar client-facing environment.
• Experience or knowledge of Apprenticeship Sales, training provision, Employer Engagement or the wider Employability & Skills sector would be advantageous.
• A confident telephone manner with excellent verbal and written communication skills and the ability to engage business owners, managers and senior decision-makers.
• A proven ability to generate and qualify sales leads, identify opportunities, manage follow-up activity and work towards measurable telesales KPIs.
• Strong organisational skills with the ability to maintain accurate CRM records and manage multiple leads, conversations and follow-up priorities.
• A positive, self-motivated and goal-oriented approach, with the resilience to work effectively within a high-volume outbound telesales environment.
• Level 2 English and Maths or equivalent.
• Good digital literacy and confidence using Microsoft Office, CRM systems, learner management platforms and Virtual Learning Environments.
• A commitment to continuous professional development, teamwork, safeguarding, equality, diversity and maintaining high standards of customer service.

A commitment to continuous professional development, teamwork, safeguarding, equality, diversity and maintaining high standards of customer service.