Business Director

First Response Group; Leeds; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading security solutions provider in the UK is seeking a dynamic Business Director to lead operational excellence and strategic growth across all security contracts. This role includes shaping national growth strategies, overseeing compliance with regulations, and managing multimillion-pound P&L. Candidates should have extensive leadership experience within the UK security sector along with a proven track record of delivering profitable growth. The role promotes a culture of accountability and innovation among teams.

Qualifications

• Extensive leadership experience within the UK Security sector.
• Proven track record of managing multimillion-pound P&L.
• Deep knowledge of SIA regulations and industry best practices.

Responsibilities

• Shape and deliver a national growth strategy aligned with company goals.
• Oversee development of Threat, Risk, and Vulnerability Assessments.
• Lead national operations to deliver consistent, high-quality service.

Skills

Leadership in the UK Security sector

Managing multimillion-pound P&L

Negotiation skills

Stakeholder management

Security risk management principles

Job description

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We are seeking a dynamic Business Director to lead and drive operational excellence and strategic growth across all security contracts within FRG. This pivotal role ensures that our security operations consistently exceed regulatory, contractual, and organisational standards while delivering sustainable, profitable growth.

About the Role

Strategic Leadership

• Shape and deliver a national growth strategy aligned with FRG's long term goals.
• Drive transformation initiatives to improve service delivery, optimise costs, and strengthen operational resilience.
• Stay ahead of emerging risks, potential threats, and industry trends to maintain relevance and adaptability.
• Take full ownership of P&L, demonstrating strong financial and commercial expertise.
• Anticipate market shifts and competitor activity to ensure FRG remains ahead of industry trends.
• Play a key role in bid strategies, solution design, and commercial proposals with a focus on a risk based, service led approach.

Risk, Threat & Governance

• Ensure all services align with client specific risk profiles and protection requirements.
• Oversee or support the development of Threat, Risk, and Vulnerability Assessments.
• Maintain compliance with SIA regulations, data protection standards, and ISO frameworks.
• Build and sustain robust risk management processes, incident response structures, and continuous improvement programs.

Operational Excellence

• Lead national operations to deliver consistent, high-quality service across all contracts.
• Guide regional managers and operational teams to achieve KPIs and SLAs whilst ensuring contractual compliance.
• Champion innovation in workforce deployment, technology integration, and service improvement.
• Drive operational consistency, efficiency, and best practice across all service lines.
• Foster collaboration across departments to enhance overall performance.
• Promote a culture of accountability and high performance.

Client Relationship Management

• Act as senior stakeholder for strategic accounts, ensuring client satisfaction and long-term partnerships.
• Provide advice and guidance on risk and threat.
• Lead regular performance reviews and continuous improvement discussions.
• Resolve escalated issues promptly to maintain client confidence and satisfaction.

People Leadership

• Inspire, lead, and develop all departments to achieve target objectives.
• Build a culture of accountability, innovation, and informed decision making.
• Support workforce development through talent mapping and succession planning.

Requirements

• Extensive leadership experience within the UK Security sector.
• Proven track record of managing multimillion-pound P&L and delivering sustainable, profitable growth.
• Deep knowledge of SIA regulations, security operations, workforce management, and industry best practices.
• Demonstrate ability to win, mobilise, and manage contracts of varying sizes.
• Exceptional commercial knowledge, negotiation skills, and stakeholder management.
• Comprehensive knowledge of security risk management principles and operational best practices.