Business Development Manager - Remote Services

Securitas; England; Remote; GBP 35,000 - 50,000; Full time

Job summary

A security services provider in the United Kingdom is seeking a talented professional to identify new business opportunities, deliver tailored service solutions, and ensure compliance for clients. You will excel in fostering relationships and providing technical support while driving client satisfaction, requiring strong communication and sales skills, with a focus on security and risk management.

Qualifications

• Experience in technical solution selling.
• Strong understanding of compliance and risk management.
• Ability to translate complex requirements into service offerings.

Responsibilities

• Identify new business opportunities in security services.
• Deliver product demonstrations tailored to client needs.
• Support clients in compliance with UK legislation.
• Manage client onboarding and training processes.
• Maintain relationships and ensure service continuity.

Skills

Proficiency in client engagement

Excellent communication skills

Sales and negotiation skills

Technical understanding of security services

Job description

Responsibilities

• Proactively identify and engage with organisations to understand their needs around alarm monitoring, remote video services, and lone worker protection, with the goal of generating new business opportunities.
• Build and nurture strategic partnerships with customers to enhance the efficiency and effectiveness of their monitoring and escalation services.
• Explore and develop opportunities to expand the use of our 24/7 Alarm Receiving Centre (ARC) for monitoring and incident management services.
• Consistently meet or exceed monthly and annual sales targets through a combination of lead generation, networking, and direct client engagement.

Technical Solution Selling

• Deliver engaging and informative product demonstrations that highlight the value and capabilities of ARC services, tailored to each client's specific needs.
• Clearly explain technical aspects such as ARC escalation protocols, police URN integration, and compliance with BS8484 standards.
• Translate complex customer requirements into tailored service offerings by leveraging the full range of expertise and capabilities within the ARC.
• Identify opportunities for clients to streamline their internal processes to improve the monitoring and management of security and life safety events.
• Recommend integrated solutions that combine ARC services with physical guard response for a comprehensive security approach.

Client Onboarding & Training

• Collaborate with account management, operations, and training teams to ensure smooth deployment and integration of services for new clients.
• Provide training to client staff on the correct use of devices, emergency response procedures, and dynamic risk assessments.
• Ensure seamless technical integration between client infrastructure and ARC systems to support reliable and efficient service delivery.

Compliance & Risk Advisory

• Offer expert advice to clients on their legal responsibilities under UK legislation and relevant British Standards.
• Support clients in developing and implementing lone worker policies and broader risk mitigation strategies.
• Ensure all proposed and delivered solutions adhere to industry best practices and meet required security and compliance standards.

Account Management & Support

• Maintain strong, ongoing relationships with clients and ARC partners to ensure long-term satisfaction and service continuity.
• Provide regular performance reviews, solution updates, and proactive support to help clients get the most from their services.
• Monitor service delivery metrics such as response times and incident data to ensure high levels of client satisfaction.
• Work closely with the account management team to ensure a seamless client experience from onboarding through to ongoing support.

Market Intelligence & Reporting

• Stay up to date with trends, competitor offerings, and changes in regulatory requirements to inform sales and service strategies.
• Provide actionable feedback to product development teams to help shape future service offerings and enhancements.
• Maintain accurate and up-to-date records in the CRM system, including sales activity, pipeline status, and client interactions.