Business Development Assistant/Customer Support

Saffron Building Society; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Annual bonus and pension contributions

Life Assurance & Income Protection

Flexible working culture

Job summary

Saffron Building Society is seeking a Customer Services Advisor to join the Intermediary (Broker) Team. You will support brokers via calls, live chat and email, helping with product understanding and mortgage submissions, and ensure 24-hour onboarding for new broker registrations.

You'll promote the Saffron for Brokers portal and services, aiming to improve the broker experience and overall service quality. A strong customer focus and relationship skills are essential in this role.

Qualifications

• Experience in customer service within financial services is essential or desirable.
• Experience with intermediaries/brokers is highly desirable.
• Commitment to outstanding customer service.

Responsibilities

• Handle inbound calls and prioritise emails to Business Development inboxes.
• Support via LiveChat and online platforms for brokers with product understanding and mortgage submissions.
• Ensure broker registrations are actioned within 24 hours.
• Guide brokers on Saffron for Brokers website to find information quickly.
• Promote the Society and its services to grow market share in the broker sector.
• Encourage right-first-time case submission ethos among brokers.
• Identify opportunities and manage broker relationships.

Skills

Customer service

Communication

Problem solving

Time management

Relationship management

Job description

Business Development Assistant/Customer Support

Join Our Team as a Customer Services Advisor!

Are you passionate about providing exceptional customer service? Do you have a knack for communication and problem-solving? If so, we want you to be a crucial part of ourIntermediary (Broker) Team!

Role Overview: As aCustomer Services Advisor,you will support our dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience.

Key Responsibilities

• Manage incoming telephone calls and prioritise emails to our Business Development inboxes effectively.
• Provide support via LiveChat and online platforms, assisting brokers with product understanding and new mortgage submissions.
• Ensure prompt action on new broker registrations within 24 hours, facilitating a seamless onboarding process.
• Guide brokers through our Saffron for Brokers website, helping them find vital information with ease.
• Promote our Society and its services, enhancing our profile and increasing market share within the broker sector.
• Foster a culture of quality by encouraging the right-first-time case submission ethos among brokers.
• Strong problem‑solving and time management skills.
• Capability to identify opportunities and manage relationships effectively.

Knowledge Requirements

• A working knowledge of the mortgage intermediary/mortgage broker sector would be desirable
• Basic knowledge of the UK mortgage regulatory framework also desirable
• A commitment to deliveringoutstanding customer service.

Regulatory Commitment

As a part of our team, you will adhere to the individual conduct rules of the PRA and FCA, demonstrating integrity and a customer-first attitude.

Benefits

• 33days holiday including bank holidays
• Holiday Exchange Scheme (buy or sell holiday days)
• Performance Dependent Annual Bonus
• Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs)
• Life Assurance & Income Protection
• A flexible and supportive working culture including access to mental health first aiders

and lots more…. please get in touch to find out more….

About us

We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron Building Society we’re ready to build it, inspire it and celebrate it with our members, people and communities.

So, whatever that ‘happy’ is – from picking up the keys, to saving for that big day – we’re here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they’re winning or build them back up when things haven’t gone to plan. And why? Because that’s what families do.

For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of.

So, bring you! Your energy, an abundance of team spirit and your hunger to help. Together we are building happy.

At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected.

We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.

Experience

Customer Service experience essential - Financial Services/Intermediary/Broker experience highly desirable. To support the Intermediary team - daily admin and calls