Business Development Adviser

SHV Holdings NV; Dunstable; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Generous annual leave

Private medical insurance

Pension contributions

Job summary

Kiwa, via its NQA division, is seeking a driven Business Development Advisor to support growth within the Commercial Sales team. You will build relationships, qualify and convert opportunities, and collaborate across Sales, Marketing, Training and Operations to meet customer expectations.

The role is hybrid, based in Dunstable, with a focus on delivering excellent customer outcomes. The successful candidate will have proven sales or business development experience, be proactive, and comfortable

Qualifications

• Previous experience in a sales, business development or customer-facing commercial role.
• Motivated, proactive and results-focused approach.
• Proven ability to meet or exceed sales or performance targets.
• Excellent communication, influencing, and relationship-building skills.
• Strong customer service and interpersonal skills.
• Ability to work collaboratively as part of a wider team.
• Great organisational and time-management skills, with the ability to prioritise a varied workload.
• Confident using Microsoft Office applications; Salesforce experience would be beneficial.
• Experience within ISO certification or TIC industry would be beneficial.

Responsibilities

• Manage and develop new business opportunities from initial enquiry through to successful conversion.
• Build and maintain strong relationships with new and existing customers, consultants and key contacts.
• Proactively identify new sales opportunities to grow NQA’s customer base.
• Work towards monthly and annual sales targets, while delivering an excellent customer experience.
• Manage customer enquiries and provide clear, accurate information on NQA’s products and services.
• Build relationships with consultants to increase quotation opportunities and conversion rates.
• Maintain accurate and up-to-date records of sales leads, activities and opportunities within Salesforce.
• Support sales and marketing campaigns, events and exhibitions.
• Collaborate with Sales, Marketing, Training and Operations to ensure customer expectations are met.

Skills

Sales

Business development

Customer-facing

Communication

Relationship-building

CRM systems

Salesforce

Microsoft Office

Tools

Salesforce

Job description

NQA is looking for a driven and customer-focused Business Development Advisor to join our Commercial Sales team. You’ll support new business growth by developing and converting sales opportunities, providing customers with professional guidance and commercially appropriate solutions. You’ll build strong customer relationships, work towards agreed sales targets and collaborate with teams across NQA to support our wider commercial objectives.
This is a hybrid role based in Dunstable.

NQA provides accredited certification, training and support services to help customers improve processes, performance and products and services. We have issued over 50,000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024, a global leader in the Testing, Inspecting and Certification (TIC) sector, based in the Netherlands.
Overview:

• Manage and develop new business opportunities from intial enquiry through to successful conversion.
• Build and maintain strong relationships with new and existing customers, consultants and key contacts.
• Proactively identify new sales opportunities to grow NQA’s customer base.
• Work towards monthly and annual sales targets, while delivering an excellent customer experience.
• Manage customer enquiries and provide clear, accurate information on NQA’s products and services.
• Build relationships with consultants to increase quotation opportunities and conversion rates.
• Maintain accurate and up-to-date records of sales leads, activities and opportunities within Salesforce.
• Support sales and marketing campaigns, events and exhibitions.
• Collaborate with Sales, Marketing, Training and Operations to ensure customer expectations are met.

Responsabilities:

• Previous experience in a sales, business development or customer-facing commercial role.
• A motivated, proactive and results-focused approach.
• Proven ability to meet or exceed sales or performance targets.
• Excellent communication, influencing, and relationship-building skills.
• Strong customer service and interpersonal skills.
• The ability to work collaboratively as part of a wider team.
• Excellent organisation and time-management skills, with the ability to prioritise a varied workload.
• Confident using Microsoft Office applications and CRM systems; experience with Salesforce would be beneficial.
• Experience within ISO certification or the Testing, Inspection and Certification (TIC) industry would be beneficial.

Qualifications:

• Competitive Salary – salary details on request
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, increased entitlement with length of service
• 35 hours per week – Monday to Friday, hybrid (1 day per week in the office)
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
• Long service rewards
• Salary Reviews
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Cycle Loan Scheme
• Electric Power Point Loan
• Free eye tests and contribution towards glasses
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [e-mail].

People have always been at the heart of the SHV story.

for our

planet

Sustainability plays a key role in our purpose.

for our

performance.

Financial performance without purpose is not meaningful, and purpose without performance is not sustainable.