Business Delivery Assistant (Midlands and East)

The National Lottery Heritage Fund; Cambridge; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent heritage funding organization is looking for a full-time Business Delivery Assistant based in Cambridge or Nottingham, providing essential administrative support to the Midlands and East area team. The role requires managing customer records, supporting grant-making processes, and ensuring efficient operation of their investment management system. The position is hybrid, requiring attendance in the office twice a week, and includes a contract until November 2026.

Qualifications

• Experience in customer support to potential applicants.
• Ability to manage and update customer records efficiently.
• Proficiency in business-critical administration supporting grant-making processes.

Responsibilities

• Provide administrative support across the Midlands and East area team.
• Check new applications and ensure records are up to date.
• Support colleagues and customers with the investment management system.

Skills

Customer support

Administrative support

Information management

Experience with Salesforce

Job description

The National Lottery Heritage Fund

As the largest funder for the UK’s heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to the past.

Our mission is to use our expertise to support and champion the UK’s heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.

We are currently recruiting for a full‑time Business Delivery Assistant on a fixed‑term contract until 24 November 2026 (Secondment Cover) based in our Cambridge or Nottingham office (Hybrid Working). The primary purpose of this post is to provide a wide range of administrative support across the Midlands and East area team.

• Customer support to potential applicants
• Check new applications and ensure customer records are up to date
• Support colleagues and customers with the operation of our Salesforce‑based investment Management System (IMS)
• Business‑critical administration supporting grant‑making processes
• SharePoint information management
• Commitment to sustainability: perform duties in a resource‑efficient manner and minimise environmental impacts where possible

If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.

Applications close on 23 November 2025.

Interviews are expected to take place on 8 December 2025.

Our Values

• Inclusive of all aspects of heritage, people and communities
• Ambitious for our people, communities and heritage
• Collaborative by working and learning together
• Trusted for our integrity, expertise and judgement

Flexible Working

The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.

Disability Confident Employer

We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview.