Business Data Analyst [AQ-24675]

Aquent; Greater London; Hybrid; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Aquent is partnering with a leading global technology firm to advance AI-native analytics and data-driven customer experiences across international markets. The role focuses on building robust data foundations, scalable dashboards, and automated reporting to improve customer journeys and operational efficiency.

You will translate insights into strategic actions, drive cross-region governance, and contribute to shaping AI-enabled analytics that scale across diverse markets.

Qualifications

• Experience in Data Analytics/Data Science with exposure to Customer Success or Digital Experience domains.
• Proficient in SQL for data extraction, transformation, and pipeline development.
• Experience with dashboards (Tableau, Qlik) and big data tools (Snowflake, Databricks, Spark).

Responsibilities

• Build robust data foundations with engineering to develop pipelines, governance, and metric definitions across international markets.
• Create scalable dashboards linking metrics across the customer journey.
• Automate recurring reporting and validation to boost accuracy and efficiency.
• Perform deep-dive analytics to uncover drivers of customer pain points and adoption issues.
• Translate findings into actionable recommendations to optimize staffing and routing decisions.

Skills

SQL

Communication

Problem solving

Multi-project management

Growth mindset

Proactive

Education

BS/MS in a quantitative field

Tools

Tableau

Qlik

Snowflake

Databricks

Spark

Job description

Aquent is thrilled to partner with a leading global technology company that is revolutionizing how individuals and businesses manage their financial lives. This innovative organization is deeply committed to customer success, leveraging data-driven strategies and integrating AI into core workflows to enhance experiences and drive operational excellence across diverse international markets. Our partner is transforming how they generate insights and automate processes, setting new industry standards, and we are seeking exceptional talent to join their team.

Are you ready to make a significant impact on customer journeys and operational efficiency across global markets? This pivotal role offers the opportunity to not just analyze data, but to be instrumental in shaping strategy, enabling actionable insights, and establishing robust, AI-ready data foundations that scale across multiple regions. You will be at the heart of improving how this company measures and delivers customer success, directly influencing Customer Experience, Digital Experience, Service Delivery, and Supportability, all while working with groundbreaking AI-native analytics. Your contributions will directly enhance how customers interact with products and services, driving tangible improvements across the entire customer lifecycle, making a profound difference in how the company operates globally.

Your Impact

• Build robust data foundations by collaborating with engineering to develop pipelines, enhance data integrity, and establish clear metric definitions and governance tailored for international markets.
• Develop data capabilities that function consistently across multiple regions and countries, while adapting to specific local requirements (e.g., regulatory, language, or workflow differences).
• Automate recurring reporting and validation processes to boost accuracy and efficiency, ensuring data structures and taxonomies are optimized for downstream AI consumption and model-readiness.
• Create and maintain scalable, user-friendly dashboards that provide comprehensive visibility into key performance metrics, designing reporting that connects metrics across the entire customer journey rather than in isolated silos.
• Deliver deep-dive analytics by conducting root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies.
• Translate analytical findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions, and reduce escalations.
• Advance AI-native analytics by leveraging Generative AI tools to automate recurring insight generation, support AI-powered summarization and anomaly detection, and identify opportunities to replace manual workflows with intelligent automation.
• Enable experimentation and continuous improvement by supporting A/B testing and digital experience evaluations, analyzing performance outcomes, and quantifying customer and business impact.
• Provide baseline metrics, monitor results, and deliver insights to scale successful initiatives, including evaluating the performance and customer impact of AI-assisted and digital experiences.
• Influence strategy through compelling storytelling, communicating insights and trends clearly and persuasively to both technical and non-technical stakeholders to ensure alignment on decisions that enhance customer experience, digital adoption, operational performance, and supportability.

What You’ll Bring

• Solid experience in Data Analytics or Data Science, with ideal exposure to Customer Success, Operations, or Digital Experience domains.
• Proficiency in SQL for data extraction, transformation, and pipeline development.
• Experience with dashboarding and visualization tools (e.g., Tableau, Qlik, or similar).
• Familiarity with big data tools (e.g., Snowflake, Databricks, Spark) and ETL processes.
• Proven ability to communicate analytical findings in clear, actionable narratives for both technical and non-technical audiences.
• Strong problem-solving skills with the ability to balance strategic priorities and tactical execution.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Proactive and growth-oriented mindset, consistently identifying opportunities for innovation.

Stand Out With

• Experience with Python or R for advanced analytics, automation, or experimentation support.
• Knowledge of statistical methods and experimentation (e.g., A/B testing).
• Machine learning and Generative AI experience.
• A genuine enthusiasm for Generative AI and a growth mindset toward how emerging tools can accelerate analytical work, actively curious about how LLMs, AI-native workflows, and intelligent automation can enhance impact.
• Hands-on experience applying Generative AI to analytics workflows (e.g., automated insight generation, AI-assisted analysis, or LLM-enhanced data pipelines).
• Experience working with call center and/or digital support KPIs.
• BS or MS in an appropriate quantitative field.

Client Description

Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

Other Requirements

This is a 10-month hybrid contract, offering up to £217.09 per day (PAYE). Shortlisted candidates will be contacted by COB Monday, 7th September. Due to the number of applications, we’re unable to get back to each candidate individually.