Business Customer Manager

Currys PLC; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology retailer in St Albans is seeking a Business Customer Manager to enhance the B2B experience, develop relationships with local businesses, and lead a motivated team. The ideal candidate will have a background in retail or B2B, strong coaching abilities, and a passion for technology. This role includes a performance-related bonus and product discounts, providing an exciting opportunity for career growth in a dynamic environment.

Benefits

Performance-related bonus

Product discounts

Wellbeing initiatives

Qualifications

• Management experience in a retail or B2B environment.
• Proven coaching skills with a passion for team development.
• Track record of delivering KPIs and commercial opportunities.

Responsibilities

• Coaching colleagues to inspire business customers.
• Building a network with local businesses and developing relationships.
• Leading a team with a focus on personal development and progression.
• Driving sales and profit objectives while putting customers first.

Skills

Management experience

Coaching skills

Identifying commercial opportunities

Teamwork

Job description

As a Business Customer Manager, you'll be accountable for our B2B proposition in‑store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You're the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.

Role overview

As part of this role, you'll be responsible for:

• Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
• Building a strong network with local businesses, developing new relationships and growing existing accounts.
• Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
• Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.

This isn't a role for someone who wants to stand still. Our business moves at pace, and it's suited to someone who wants to grow with it. You'll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.

Qualifications

• To have management experience and a hands‑on style.
• Background in either a retail or B2B environment (or both!).
• Proven coaching skills and a passion for building team confidence and capability.
• A track record of identifying commercial opportunities to deliver KPIs.
• To be confident working in a team, approachable and friendly to colleagues and customers.

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best‑known retailer of tech, we're proud of the service our customers receive — and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Benefits

• Performance‑related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Why join us

Join our Business Sales team and we'll be with you every step of the way, helping you make this role your own and develop the career you want. We'll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.