Business Continuity and Disaster Recovery (BCDR)

DXC Technology Company; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

DXC Technology in London is seeking a resilient BCDR professional to own business continuity and disaster recovery planning. You will coordinate impact analyses, run recovery exercises, and manage governance across ITIL-aligned processes while ensuring safety and environmental considerations are integrated into resilience activities.

The role requires experience in delivering structured recovery programs, sustaining documentation, and coordinating across multiple technology towers and

Qualifications

• BCDR Experience: demonstrable experience in business continuity, disaster recovery or operational resilience.
• Planning & Exercise Management: experience developing and maintaining BCPs/DRPs and coordinating recovery exercises.
• Impact Assessment & Recovery Objectives: understanding BIA, RTOs, RPOs, disruption impacts.
• Technical Recovery Coordination: coordinate recovery activities across technology towers and dependencies.
• Governance & ITIL Practices: governance, assurance reporting, remediation tracking and ITIL Change/Incident/Problem/Config.
• Safety & Environmental Management: experience in safety/environmental management in IT services.
• Documentation & Assurance: maintain safety docs and evidence for safety cases.
• Environmental & Sustainability Management: support sustainability plans and targets.
• Risk, Compliance & Audit: knowledge of safety/environmental/contractual obligations and audits.
• Stakeholder Management: coordinate across internal teams, suppliers and customer stakeholders.

Responsibilities

• Develop and maintain BCPs, DRPs, runbooks and escalation procedures with review cycles.
• Coordinate BIA activities to identify critical services and recovery priorities.
• Maintain BCDR programme and coordinate recovery tests and assurance activities.
• Oversee recovery readiness, including backup, replication and restoration plans.
• Define objectives for exercises and track remediation actions to completion.
• Review service changes for BCDR impact and update documentation accordingly.
• Coordinate BCDR communications with stakeholders during exercises and disruptions.
• Support governance reporting and ensure evidence is audit-ready.

Job description

Job Description:

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

BCDR

Location: London (onsite 5 days per week)

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Key Responsibilities

Business Continuity & Disaster Recovery

• Develop and maintain Business Continuity Plans (BCPs), Disaster Recovery Plans (DRPs), recovery runbooks, escalation procedures and communication plans, ensuring they reflect the current operating environment and are submitted to the customer/Authority for review and approval.
• Coordinate Business Impact Analysis (BIA) activities to identify critical services, assess disruption impacts, prioritise recovery and inform appropriate continuity and recovery strategies.
• Maintain the BCDR programme, coordinating periodic plan reviews, recovery exercises and assurance activities in line with contractual requirements.
• Maintain an overview of critical services, recovery dependencies, sequencing, RTOs and RPOs, ensuring alignment with the configuration management database (CMDB), service catalogue and agreed recovery strategies.
• Coordinate recovery exercises across technology towers, including infrastructure, identity, network, storage, backup and applications, validating end-to-end dependencies and recovery procedures.
• Assess recovery readiness, including backup, replication and secure restoration arrangements following cyber incidents, and report gaps against agreed recovery targets.
• Define exercise objectives, document outcomes and lessons learned, and track remediation actions through to completion.
• Review service changes for BCDR impact, ensuring recovery documentation and testing arrangements are updated where required.
• Coordinate BCDR communications during exercises and live disruptions, providing stakeholders with recovery progress, risks and readiness updates.

Safety & Environment Management

• Maintain controlled safety, environmental and sustainability documentation in accordance with contractual, regulatory and customer/Authority requirements.
• Provide accurate and timely safety information and supporting evidence to enable the customer/Authority to develop, maintain, review and approve the relevant safety case or cases.
• Obtain and maintain current Safety Data Sheets (SDS) for applicable hardware and coordinate reviews of safety assessments and related documentation when services or configurations change.
• Develop, implement and maintain the Sustainability Plan, establishing measurable targets and reporting arrangements for carbon emissions reduction, elimination of single-use plastics and reduction of chromates and other hazardous substances.
• Coordinate relevant safety and environmental risk assessments, compliance activities and corrective actions across internal teams, suppliers, subcontractors and the customer/Authority.
• Support incident and near-miss reporting, audits and assurance reviews, ensuring findings and improvement actions are documented and tracked.
• Monitor environmental performance against agreed targets and identify opportunities to improve safety, environmental compliance and sustainability outcomes.

Governance, Assurance & Continuous Improvement

• Coordinate BCDR, safety and environmental governance, providing clear reporting on readiness, risks, compliance, exercise outcomes and improvement actions.
• Work with technical leads, service delivery teams and stakeholders to resolve dependencies, address gaps and maintain alignment with contractual obligations.
• Maintain accurate, version-controlled documentation and evidence, ensuring information is accessible, traceable and audit-ready.
• Escalate significant risks and overdue actions through the agreed governance process.
• Coordinate reviews and submissions for customer/Authority approval, providing supporting evidence and assurance without assuming formal approval authority.
• Capture lessons learned and drive continual improvement across resilience planning, safety management and environmental performance.

What you'll bring

• BCDR Experience: Demonstrable experience in business continuity, disaster recovery or operational resilience, ideally within managed services, IT outsourcing, defence or critical infrastructure.
• Planning & Exercise Management: Experience developing and maintaining BCPs and DRPs, coordinating recovery exercises, validating recovery procedures and documenting outcomes.
• Impact Assessment & Recovery Objectives: Understanding of Business Impact Analysis (BIA), RTOs, RPOs, disruption impacts, recovery dependencies and resilience risks.
• Technical Recovery Coordination: Ability to coordinate recovery activities across multiple technology towers and understand dependencies between infrastructure, identity, networks, data and applications.
• Governance & Service Management: Experience with resilience governance, assurance reporting, remediation tracking and relevant ITIL practices, particularly Change Enablement, Incident Management, Problem Management and Configuration Management.
• Safety & Environmental Management: Experience in safety management, environmental management or a combined role, ideally within IT services, defence or critical infrastructure.
• Documentation & Assurance: Experience maintaining safety documentation, assessments and Safety Data Sheets, and providing evidence to support safety case development and assurance.
• Environmental & Sustainability Management: Experience supporting environmental compliance, sustainability plans, measurable targets and performance reporting.
• Risk, Compliance & Audit: Understanding of applicable safety, environmental and contractual obligations, with experience supporting risk assessments, audits and corrective actions.
• Stakeholder Management: Ability to coordinate activities across internal teams, suppliers and customer/Authority stakeholders, maintaining clear communication and accountability.
• Documentation & Communication: Strong organisational, analytical and written communication skills, with the ability to maintain controlled documentation, present risks clearly and provide accurate governance reporting.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.