Business Client Support Analyst

Miller Maxwell; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global brokerage firm in London is seeking an experienced Business Client Support Analyst to manage onboarding and resolve client issues. The ideal candidate will have a degree in a STEM-related field and at least three years of experience in capital markets. This role offers competitive compensation, private medical cover, pension, and other benefits.

Benefits

Competitive market bonus

Private medical cover

Pension

26 days holiday

Gym membership

Life insurance

Working from home options

Qualifications

• At least three years experience in customer or client services support.
• Experience within Capital Markets, Derivatives or Bonds markets.
• Excellent communication skills via email and telephone.

Responsibilities

• Onboarding new clients.
• Resolving client's platform issues.
• Provide account management for tier 1 clients.
• Work closely with different departments.

Skills

Client onboarding

Issue resolution

Stakeholder management

Customer-focused communication

Education

Degree in a STEM-related subject

Job description

Business Client Support Analyst – London. Client Onboarding, stakeholder management - London.

Two days in the client's London (St Paul's location) office is required. Miller Maxwell is working with a global real-time electronic brokerage seeking to hire experienced Business Client Support Analyst for the European client support team. The successful Business Client Support Analyst will be part of a fast-paced Financial services organisation that will provide exposure to high-performance systems, front-office business users and scope to grow within an innovative business with a global reach.

You the successful Business Client Support Analyst will:

• Onboarding new clients.
• Resolving client's platform issues.
  
• Resolve trading-related issues for clients where required.
• Provide account management for tier 1 clients – This includes blue-chip financial services business.
• Work closely with different departments across the business with constant interaction with business analysts, project managers, and software engineering teams.

You the successful Business Client Support Analyst will have:

• A degree in a STEM-related subject.
• At least three years experience.
• Experience within Capital Markets, Derivatives or Bonds markets.
• Experience within financial services business, customer, or client services support position.
• Experience working within a customer-focused environment support software.
  
• Excellent communication skills with the ability to work with customers via email and telephone.

For more information about this exciting Business Client Support Analyst opportunity then please call Miller Maxwell or please email me us with your CV for immediate review. Package will include: Competitive market bonus, private medical cover, pension, 26 days holiday, gym membership, life insurance, working from home (Office is located in city of London).