Business Change Specialist

ENGINEERINGUK; Swansea; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave + bank holidays

Flexible working

Job summary

DVLA in Swansea is recruiting a Change Manager to bridge project deliverables with business users, ensuring activities are planned and completed to enable adoption and benefits realisation. You will liaise with stakeholders, help determine business readiness, and drive the change plan to embed new processes and systems.

The role emphasizes collaboration in a fast-paced environment, data-driven decision making, and delivering change that improves operations for colleagues and customers.

Qualifications

• Experience of supporting business change implementation and coordinating activities that enable adoption and benefits realisation.
• Experience of working with stakeholders to gather, analyse and document business requirements, ensuring effective engagement and communication.
• Experience contributing to change initiatives by identifying improvements and supporting others through change to achieve outcomes.

Responsibilities

• Identify stakeholders and include them in the engagement plan as the primary contact for nominated stakeholders.
• Assist the Change Manager and business/end users in identifying and updating business readiness criteria before implementation.
• Prepare, manage and update the change plan and align it with project timelines.
• Lead business change activities and collaborate with the project team to realise benefits and provide expert advice to colleagues.
• Collect and share data in line with data standards and use digital tools to track change impacts and adoption.

Skills

Change management

Stakeholder engagement

Requirements gathering

Data analytics

Job description

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Location
Swansea
About the job
Job summary
Can you support and coordinate business change activities that help teams successfully adopt new ways of working?
Have you worked with stakeholders to gather insights, manage engagement, and contribute to successful change delivery?
Are you confident using data, digital tools, and effective communication to track change impacts and support business readiness?
If so, wed love to hear from you!
Our team plays a key role in helping the organisation successfully implement change and deliver improved outcomes for colleagues and customers. Working in a collaborative and fast-paced environment, we partner with project teams, business areas, and stakeholders to ensure new initiatives are understood, embraced, and embedded effectively. We focus on supporting people through change, driving engagement, and enabling the successful adoption of new processes, systems, and ways of working. The team values innovation, continuous improvement, and evidence-based decision making, offering an excellent opportunity to develop your skills while contributing to meaningful organisational transformation.
Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!
Find out more about what it's like working at DVLA:
DVLA Home , Civil Service Careers

Job description
The Change Manager prepares the business for the changes delivered by the project. They act as a bridge between the project and business users, ensuring that activities are planned and completed to help the business implement the agreed change and realise the benefits.
Working as part of a blended team, the role contributes to maintaining plans, sharing information, and supporting stakeholder engagement to ensure change is delivered smoothly and embedded into business operations.
Your responsibilities will include, but arent limited to:

• Identify stakeholders and ensures their inclusion in the stakeholder engagement plan. Serve as the contact point for nominated stakeholders within each change.
• Assist the Change Manager and business/end users in identifying, qualifying, and updating business readiness criteria before implementation.
• Prepare, manage and update the change plan
• Lead business change activities and collaborate with the project team to achieve the benefits and outcomes in the business case. Champion best practices and provide expert advice to team members and the project community. Assess and understand stakeholder impact to enhance their adoption of the change.
• Collect and shares data in line with data standards. Uses digital tools to manage change initiatives effectively, ensuring that data analytics support the identification and tracking of change impacts and the adoption of new ways of working.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification
To be successful in this role you will need to have the following experience:

• Experience of supporting business change implementation, helping to plan and coordinate activities that enable successful adoption and benefits realisation.
• Experience of working with stakeholders to gather, analyse and document business requirements, while supporting effective engagement and communication to ensure successful delivery of change initiatives.
• Experience of contributing to change initiatives by identifying improvements, adapting to new ways of working, and supporting others through change to achieve successful outcomes.

Additional Information
We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it wont put you at any disadvantage during recruitment if you arent a Welsh speaker. Please note that the application and assessment process will be held in English.

Working hours, office attendance and travel requirements
Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week over 5 days.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours
We'll assess you against these behaviours during the selection process:

• Changing and Improving

Technical skills
We'll assess you against these technical skills during the selection process:

• Government Project Delivery Profession Business Change & Implementation (Working)
• Government Project Delivery Profession - Stakeholder Engagement (Awareness)
• Government Project Delivery Profession - Requirements Management (Awareness)

Benefits
Alongside your salary of 30,485, Driver and Vehicle Licensing Agency contributes 8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Further information on the selection process
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [e-mail] as soon as possible before the closing date to discuss your needs.

Document Accessibility
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking
If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

• Hate speech or discriminatory behaviour
• Threats or acts of violence
• Illegal activity or substance misuse
• Sexually explicit material
• Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

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