Business Change Readiness Analyst

Prudential Distribution Ltd; Stirling; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

Share Save

Annual leave 38 days

Time off policy

Inspiring Families policy

Private healthcare

Job summary

M&G is seeking a Business Change and Readiness Analyst to support end-to-end change, readiness and business processes within its wealth operations. The role collaborates with operational leadership and multiple teams to drive improvements, manage incidents, and ensure successful UAT closures.

The role requires 3+ years in customer service and business analysis, with strong communication skills, strategic thinking and attention to detail.

Qualifications

• At least 3 years in a customer service environment, preferably Financial Services
• At least 3 years in business analysis or business readiness work
• Experience supporting complex, cross-department high value projects and business change programmes
• Excellence in Execution – improves personal and organisational effectiveness
• Clear Communication Skills – ability to explain complex information clearly in writing and speech
• Thinks Strategically – broad view of business, industry and customer environment
• Strong attention to detail
• Approachable and effective at building relationships with senior levels
• Probing and testing to understand and resolve needs
• Self-learner – uses tools to improve knowledge and search for information

Responsibilities

• Collaborate with colleagues and take accountability to maintain and enhance controls for better customer outcomes
• Perform business analysis, strategic planning and readiness activities
• Manage Change and Incident Management across operations, providing training where needed
• Interpret operations data to inform change discussions
• Apply agile methods to deliver change in projects
• Support training design and delivery
• Design operational processes and propose improvements
• Coordinate communications between systems support, operations and transformation teams
• Identify operational risks and propose mitigations
• Lead business readiness activities and manage UAT elements

Skills

Customer service

Business analysis

Business readiness

Change management

Communication skills

Strategic thinking

Attention to detail

Conflict management

Problem solving

Agile

Tools

Agile

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role

The Business Change and Readiness Analyst contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers. The role will be responsible for working collaboratively in managing business analysis, impact assessment, planning and business readiness to implement change programmes and manage incident remediation successfully on behalf of the operations team. This could be as a product of regulatory, legislative, strategic or transformational change as well as through system incidents. Individual performance and service delivery is subject to M&G Prudential’s HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks. The role is supporting the end to end change, readiness and business process life cycle within the operation which requires a working knowledge of the business operation and systems alongside change and readiness activities. They will need to partner with the operational leadership and other parts of the Wealth organisation. Team work, collaboration with colleagues and the role modelling of our behaviours are essential in performing within this role. Additionally, the role will be key in managing change, readiness and incident remediation risk on behalf of the business operations and post implementation review of all associated changes.

Main Responsibilities

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment and customers outcomes
• Business analysis, strategic planning and readiness activities
• Change & Incident Management – communicating and managing the impact of change and system incidents across the operations teams, providing coaching and training where necessary
• Business analytics – ability to interpret operations data and insights to feed into change discussions
• Using tools and technique to deliver change in an AGILE environment
• Support training design and execution
• Operational design, development and providing recommendations for improvement
• Business communications between the System Support & Readiness, Operational, Transformation and Incident Management teams alongside wider stakeholder
• Identification of operational risks and supporting solutions to mitigate
• Lead business readiness activity and manage operational elements of UAT Key

Key Knowledge, Skills & Experience

• At least 3-years’ experience of working in a customer service environment, preferably Financial Services
• At least 3-years’ experience of relevant business analysis or business readiness work
• Experience of supporting complex, diverse, ambiguous, cross-department high value projects and business change programmes
• Excellence in Execution – proactively seeks ways to improve personal and organisational effectiveness to meet current and future business needs
• Clear Communication Skills – a natural ability to explain complex information clearly and simply using excellent written and oral communication
• Thinks Strategically – takes a broad view of the business, industry and customer environment to anticipate and plan for the future.
• Strong attention to detail
• Approachable and effective at building strong team relationships with experience of resolving conflict, influencing and relationship management at senior levels of the organisation
• Probing and testing to understand and resolve needs
• Self-learner – will proactively use the tools provided to improve knowledge and search for information
• Critical thinking and strong problem-solving abilities

Job Level: Experienced Colleague

Location: Kildean, Stirling

What we offer

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future.

Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days.
• Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions.

If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process.

All candidates have the opportunity to request reasonable adjustments when applying.

If you need any additional support at any stage, please contact us at: [e-mail]

M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide.

As at 31 December 2024, we had £345.9 billion of assets under management and administration.

Our purpose is to give everyone real confidence to put their money to work.

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.