Business Change Manager ( ITIL)

eTeam Inc; City Of London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading IT consulting firm is seeking a Business Change Manager to drive IT Service Continuity Management processes and ensure effective communication and training. This hybrid position requires a strong background in ServiceNow and a focus on embedding continuity plans and recovery procedures. The contract is for 6 months, extendable.

Qualifications

• Strong understanding of IT Service Continuity Management.
• Experience in driving change management initiatives.
• Background in ServiceNow is essential.

Responsibilities

• Drive the adoption of IT Service Continuity Management processes.
• Manage communications, training, and engagement for continuity plans.
• Embed recovery procedures and service resilience practices.

Skills

IT Service Continuity Management

Communications

Training and Engagement

ServiceNow

CSA Certification

Job description

Business Change Manager (ITIL)

Work mode: Hybrid, 2 days WFO

Contract duration: 6 months, extendable

Location: London

• Drives adoption of IT Service Continuity Management processes.
• Manages communications, training and engagement to ensure continuity plans, recovery procedures, and service resilience practices are understood and embedded.
• ServiceNow background experience needed.
• CSA certified - good to have.