Business Change Manager

Marie Curie; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading end-of-life charity in the UK is seeking a Business Change Manager to drive the transformation of their CRM system. The successful candidate will lead the people side of change, ensuring that new working methods are embraced and sustained. Strong experience in change management and stakeholder engagement is essential. This permanent, full-time position offers flexible working from anywhere in the UK, along with a competitive salary and various benefits including professional development opportunities.

Benefits

25 days annual leave

Group Personal Pension Scheme

Continuous professional development

Wellbeing and Employee Assistance Programmes

Enhanced bereavement and family friendly benefits

Qualifications

• Proven experience leading change on large-scale, complex programmes impacting significant numbers of users.
• Strong stakeholder engagement and coaching skills.
• Ability to define and track behavioural and adoption metrics.

Responsibilities

• Lead and enable business-led change using a human-centred approach.
• Develop and deliver adaptive change plans and stakeholder engagement strategies.
• Monitor behavioural adoption and change effectiveness.

Skills

Change management

Stakeholder engagement

Coaching

Facilitation

Communication

Education

Change management qualification (e.g. Prosci, CMI, ACMP)

Job description

• Compensation: GBP 45,000 - GBP 55,000 - yearly

Company Description

Marie Curie is the UK’s leading end-of-life charity. We arethe largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with anillness,they’relikely to die from.

Job Description

Are you passionate about enabling people to embrace new ways of working?Drive lasting change at the heart of Marie Curie’s CRM transformation.

Join Marie Curie’s Business Transformation teamand be apart of a dedicated, multidisciplinary programme delivering one of the charity’s mostsignificant changeinitiatives: the replacement of our legacy CRM withMicrosoft Dynamics 365. This high-profile, well-funded programme has strong executive sponsorship and brings together colleagues from fundraising, marketing, retail, data, and technology to shape the future of supporter engagement and operational excellence.

As Business Change Manager,you’lllead the people side of change for the CRM Replacement programme, ensuring new ways of working are embraced, embedded, and sustained. By coaching leaders, engaging teams, and building organisational change capability,you’llhelp ensure Marie Curie’s people are confident, equipped, and ready to realise the full benefits of the new system.

Your Impact:

Lead and enable business-led change using a lean-agile, human-centred approach, ensuring accountability for outcomes sits with the business.

Develop and deliver adaptive change plans, stakeholder engagement strategies, and just-in-time learning interventions.

Conduct change impact assessments andfacilitateshared understanding across diverse stakeholder groups.

Coach leaders and teams to adopt and embed new behaviours, processes, roles, and systems.

Establish and lead change champion networks to support engagement and local adoption.

Design and run incremental change experiments, using feedback and insight to refine approaches.

Monitor behavioural adoption and change effectiveness, intervening early to manage risks and ensure sustainability.

Collaborate with project, programme, and portfolio teams to deliver a joined-up, coherent change experience aligned to governance standards.

Build internal change capability by developing frameworks, tools, and best practice within the Business Change community.

KeyRequirements:

Proven experience leading change on large-scale, complex programmesimpactingsignificant numbers of users.

Change management qualification (e.g.Prosci, CMI, ACMP) and/or strong practical experience in lean change approaches.

Deep understanding of change management approaches, including lean and agile principles.

Strong stakeholder engagement, coaching, and facilitation skills, with the ability to influence at all levels.

Experience designing and delivering flexible change plans and learning interventions that drive adoption.

Ability to define and track behavioural and adoption metrics todemonstrateimpact.

Excellent communication skills, with the ability to create engaging, multi-format change communications.

Experience working collaboratively across business and delivery teams.Previousexperience in a charitable environmentisan advantage.

A passion for making change stick and building capability for the future.

Application & Interview Process

As part of your onlineapplication,you will be asked for a CV andsupplementary details. Please review both the advert and job description and outline yourmost relevant skills,experienceand knowledge for the role.

Close date for applications:25 January 2026.We encourage early applications,as we may close theapplication process sooner once we receivea sufficient number ofqualifyingapplicants.

Salary:£45,000-55,000 per annum,depending on experience

Contract:Permanent, full time (35h per week)

Location:Home-based. You can work from anywhere within the UK with occasional travel asrequired.

Flexible working.We’rehappy to discuss flexible working attheinterview stage.

25 days annual leave (exclusive of Bank Holidays)

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

Loan schemes for bikes; computers and season tickets

Continuous professional development opportunities.

Industry-leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement, family friendly and sickness benefits

Access to Blue Light Card membership

Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use orcome into contact withour services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity,inclusionand equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [e-mail]