Business Change Manager

Triumph Consultants Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a Business Change Manager to drive engagement and embed new processes within a major public sector service. The role requires proven experience in delivering large-scale change and strong stakeholder management skills. You will develop strategic change plans, lead workshops, and ensure effective communication and training strategies. This position is crucial for ensuring user-centric design and successful adoption of new systems.

Qualifications

• Proven experience delivering large-scale change within complex, multi-site organisations.
• Experience managing change for large user groups.
• Strong presentation and facilitation skills.

Responsibilities

• Develop and manage strategic change plans across multiple projects.
• Support the Business Change Lead by preparing reports and dashboards.
• Lead workshops to assess change impact and conduct training analysis.

Skills

Stakeholder management

Change management

Presentation skills

Strategic thinking

Problem-solving

Job description

About the Role

We are seeking aBusiness Change Manager to join a Transformation team within a major public sector service. This role will drive engagement, embed new processes, and ensure the successful rollout and adoption of new systems and ways of working.

You will play a key role in ensuring user-centric design and adoption through strong engagement with all impacted groups, while mapping and validating end-to-end processes.

Key accountabilities

• Develop and manage strategic change plans across multiple projects in a fast-paced complex operational environment.
• Support the Business Change Lead and senior team by deputising in meetings and preparing reports and dashboards.
• Lead workshops to assess change impact, identify stakeholder needs, and conduct training analysis.

• Build strong relationships across the business to ensure clear communication and continuous feedback.
• Build credibility quickly, demonstrating value-add and practical problem-solving in complex operational contexts.
• Provide change input into key meetings, influencing at senior levels while remaining hands-on with front-line engagement.
• Support the development and delivery of communications, engagement, and training strategies.

Key criteria

• Proven experience delivering large-scale change within complex, multi-site organisations.
• Experience managing change for large user groups.
• A proactive, self-starting approach with strong self-management skills.
• The ability to quickly understand the cultural landscape and determine appropriate, effective ways to achieve results.
• Confidence in challenging senior stakeholders and maintaining high standards across deliverables.
• Strategic thinking capability combined with a hands-on approach.
• Strong presentation and facilitation skills, able to translate technical changes into user-friendly information.
• Practical understanding of stakeholder mapping, change networks, and change impact assessments.

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If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for yourinterestin working with us.