Business Central / Microsoft Dynamics Systems Administrator

Get-Recruited (UK) Ltd; Crewe; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A dynamic IT solutions company in Crewe is looking for a proactive Systems Administrator to support Microsoft Dynamics Business Central. You will provide first line IT support and handle technical queries, ensuring excellent service delivery. The ideal candidate will have a strong troubleshooting background and thrive in a busy environment. This role offers a hybrid work arrangement and a competitive salary up to £40,000.

Qualifications

• Demonstrated experience in a user-facing role with Business Central.
• Strong technical troubleshooting skills.
• Ability to manage workloads under pressure.

Responsibilities

• Provide 1st line IT support across various services.
• Deliver support for Microsoft Dynamics Business Central.
• Manage users' onboarding and permissions.

Skills

Supporting Microsoft Dynamics Business Central

Technical troubleshooting

Problem-solving

Excellent communication skills

Organisational skills

Job description

Business Central / Microsoft Dynamics Systems Administrator

Crewe - Hybrid • Up To £40,000

We are looking for a proactive, technically confident Systems Administrator with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client's team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.

You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.

This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a Systems Administrator, 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.

The Role

• Provide 1st line IT support across hardware, software, networks, and cloud services.
• Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC‑related incidents.>
• Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
• Manage new starter onboarding: account creation, hardware configuration, and access setup.
• Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
• Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
• Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
• Escalate complex technical issues to internal teams or external vendors when needed.
• Maintain accurate technical documentation, knowledge base articles, and support procedures.
• Act as a key liaison for IT suppliers, software providers, and support partners.
• Deliver ad‑hoc user training, best‑practice guidance, and system walkthroughs.
• Ensure compliance with IT policies, security standards, and internal processes at all times.

Desired Experience & Skills

• Demonstrated experience supporting Microsoft Dynamics Business Central in a user‑facing role.
• Strong technical troubleshooting ability with excellent problem‑solving skills.
• Confident working independently and managing workloads under pressure.
• Highly organised with strong prioritisation and multitasking capability.
• Excellent communication skills, both written and verbal, with the ability to translate technical language for non‑technical users.
• Strong attention to detail and a commitment to delivering high‑quality service.
• Curious, analytical mindset with a desire to continually develop technical knowledge.

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