Business Assurance Manager

Serco Limited; United Kingdom; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading service company in the UK is seeking a Business Assurance Manager to strengthen governance, risk management, and compliance across contracts. This role includes developing business continuity plans, delivering internal audits, and ensuring data protection compliance. The ideal candidate has experience in compliance, internal auditing, and strong IT skills, especially with Microsoft Excel. The position offers a competitive salary of £40,000-£50,000 and various employee benefits.

Benefits

Up to 25 days holidays plus bank holidays

Contributory pension scheme

Training and development opportunities

Health and wellbeing programs

Discounts at various retailers

Paid volunteering day

Employee networks

Qualifications

• Experience working within a compliance, governance, or assurance environment.
• Background in internal auditing and business continuity management.
• Strong IT skills, particularly in Microsoft Excel and Office 365.

Responsibilities

• Develop and maintain Business Continuity programme.
• Deliver and manage Internal Audit programme.
• Facilitate and support external audits.

Skills

Compliance and governance experience

Internal auditing

Data Protection legislation knowledge

Microsoft Excel

Interpersonal skills

Organizational ability

Ability to manage multiple priorities

Tools

OneTrust

Office 365

ISO27001 knowledge

Job description

Serco Limited

Homebased with monthly nationwide travel.

£40,000-£50,000 per annum, dependant on experience. Full‑time.

Ready to make an impact?

Business Assurance Manager – Citizen Services

As a Business Assurance Manager in our Citizen Services team, you’ll play a key role in strengthening governance, risk management, and compliance across our contracts. You’ll ensure we meet regulatory and contractual obligations while driving continuous improvement and supporting our teams to deliver excellence.

Responsibilities

• Develop and maintain our Business Continuity programme, including regular reviews and testing of plans in line with contractual and management system requirements.
• Deliver and manage the Citizen Services Internal Audit programme, reporting to senior leaders and tracking progress to ensure timely closure of actions.
• Facilitate and support external audits, including ISO9001, ISO27001, PCI‑DSS, Customer Service Excellence and Integrated Assurance Reviews.
• Act as the Business Unit lead for Data Protection, ensuring compliance with OneTrust and providing local guidance and support.
• Support contracts in maintaining and reviewing Risk Registers, completing risk assessments and identifying improvement opportunities.

Qualifications

• Experience working within a compliance, governance, or assurance environment.
• A background in internal auditing and business continuity management.
• Knowledge of Data Protection legislation and experience using tools such as OneTrust.
• Strong IT skills, particularly in Microsoft Excel and Office 365.
• Excellent communication and interpersonal skills, with confidence in engaging stakeholders at all levels.
• Strong organisational ability, attention to detail and a methodical approach to meeting deadlines.
• The ability to manage multiple priorities and use your initiative to work independently.
• Knowledge of ISO27001 is desirable.

Discover all you need to keep growing. Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you, our people are integral to everything we do. That’s why our benefits are designed to put you first:

Benefits

• Holidays: Up to 25 days plus bank holidays.
• Pension: Up to 6% contributory pension scheme.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.