Business Assurance Analyst

BT Communications Ireland Limited; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Market-leading paid carers leave (up 2

BT pension scheme: employer 10%

Employee product discounts

Holiday purchase scheme

Job summary

BT Group is seeking a Business Assurance Analyst to strengthen risk oversight for strategic change across its UK operations. You will assess customer, financial, operational and regulatory risk, develop assurance requirements, and work with project squads to implement controls that protect revenue and customer experience.

You will use SQL and data analytics to verify outcomes, challenge plans, and drive evidence-based decisions.

Qualifications

• Experience in risk, assurance, controls, or governance with ability to identify risks and mitigate them.
• Strong analytical and problem-solving skills; able to break down complex processes and validate outcomes.
• Excellent stakeholder management and communication, with experience in agile squads or cross-functional teams.

Responsibilities

• Lead discovery activities for strategic product, process or change, mapping customer journeys and end-to-end service delivery.
• Perform risk and control assessments to identify risks and required mitigations.
• Provide independent challenge and risk-based recommendations to project teams and senior stakeholders.
• Design, build and implement assurance controls within project squads for ongoing monitoring.
• Support assurance commitments through the full change lifecycle from discovery to implementation and warranty.

Skills

Risk & assurance experience

SQL

Data analysis

BigQuery

GCP

Agile methodologies

Stakeholder management

Tools

SQL

BigQuery

GCP

Job description

Business Assurance Analyst

Job Function: Risk, Compliance and Assurance

Posting Start Date: 02/11/2026

Posting End Date: 15/11/2026

Division: Finance & Business Services

Job Location: GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey

Advertised Salary: Competitive salary and benefits

About the role

The Group Business Assurance (GBA) Change Assurance team play a critical role in protecting BT's Customers, Brand and P&L.

We provide independent oversight of strategic, operational, process and system change, ensuring risks are identified early, controls are effective and appropriate mitigations are in place before change is introduced into the business.

Working across BT's transformation portfolio, we assess customer, financial, operational and regulatory risk arising from change, providing insight, challenge and assurance that helps BT deliver change safely and successfully.

By combining risk assessment, assurance design and data-driven controls, we help prevent customer detriment, protect revenue, strengthen compliance and support BT's ambition to transform with confidence.

What you’ll be doing

• Lead discovery activities for strategic product, process, system and Concept-to-Market (C2M) change, developing a detailed understanding of customer journeys, billing processes, system interactions and end-to-end service delivery.
• Perform risk and control assessments to identify customer, financial, operational and regulatory risks arising from change, recommending appropriate mitigations and assurance requirements.
• Provide independent challenge and risk-based recommendations to project teams, product owners and senior stakeholders, ensuring decisions are supported by evidence and aligned to BT's risk appetite.
• Work collaboratively within a project squad to design, build and implement assurance controls that provide ongoing monitoring and protection following change delivery.
• Support the delivery of assurance commitments through the full change lifecycle, from initial discovery, risk assessment and discovery through to implementation, warranty and exception management.
• Identify opportunities to improve control effectiveness, reduce manual effort and strengthen BT's ability to detect and prevent customer, revenue and compliance risks.
• Produce high-quality risk assessments, statements of work, assurance requirements and management insight to support governance and investment decisions.
• Use data and analytical techniques to investigate issues, validate outcomes, identify emerging risks and provide actionable insight to stakeholders.
• Maintain strong governance and documentation standards, ensuring activities, decisions, risks and mitigations are fully recorded and auditable.
• Champion a culture of accountability, customer focus and continuous improvement, helping BT deliver change safely and effectively.

Essential Skills / Experience

• Risk and assurance experience: Experience in risk, assurance, controls, audit, revenue assurance, business assurance or operational governance, including identifying risks, evaluating controls and recommending proportionate mitigations.
• Analytical and problem-solving skills: Ability to break down complex problems, assess business, operational and system processes, identify root causes and develop practical solutions, including experience using SQL to analyse data, investigate risks and validate outcomes.
• Stakeholder management and communication: Strong stakeholder management and communication skills, with experience working within Agile squads or cross-functional delivery teams, explaining complex information clearly to both technical and non-technical audiences, challenging constructively and influencing decision-making.

Desirable Skills / Experience

• Knowledge of Concept-to-Market (C2M), billing, rating, charging or revenue management processes.
• Experience supporting large-scale transformation, migration or system implementation programmes.
• Understanding of assurance frameworks, control design, risk management or audit methodologies.
• Knowledge of product lifecycle, customer journey or end-to-end business process mapping.
• Experience using SQL, BigQuery, GCP or other analytical tools to investigate data and validate outcomes.
• Experience designing, implementing or operating automated assurance controls.
• Understanding of regulatory, compliance or customer risk considerations within a complex business environment.
• Professional qualifications or training in Risk Management, Audit, Assurance, Project Management or Business Analysis.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer‑first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.