Business Architect

Kinarden Search; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Kinarden Search is partnering with a client in a major insurance transformation to appoint an experienced Business Architect. The role focuses on shaping operating models, driving business architecture, and leading analysis across large-scale change initiatives.

The candidate will influence senior stakeholders, map end-to-end claims processes, and support delivery of strategic initiatives within claims operations.

Qualifications

• Proven experience as a Business Architect, Lead Business Analyst or similar transformation professional.
• Strong insurance industry experience, ideally within claims operations.
• Deep understanding of end-to-end claims processes and customer journeys.
• Experience supporting claims transformation, process redesign or operating model change initiatives.
• The ability to influence and engage senior stakeholders across business and technology functions.
• Strong communication, facilitation and requirements management skills.

Responsibilities

• Define and shape target operating models, business capabilities and architecture frameworks.
• Lead business analysis and architecture activities across large-scale transformation programmes.
• Partner with stakeholders, technology teams and suppliers to drive delivery.
• Map and optimise current and future-state processes and customer journeys.
• Support implementation of operational, digital and process transformation initiatives.
• Provide strategic recommendations on process improvement and organisational design.
• Facilitate workshops, gather requirements and support senior decision-making.

Skills

Business architecture

Lead business analysis

Insurance industry experience

Claims operations knowledge

End-to-end claims processes

Stakeholder engagement

Job description

Our client is hiring for an experienced Business Architect to play a key role in a major transformation programme within a large insurance environment. This is an opportunity to shape future operating models, improve customer outcomes and drive meaningful change across claims operations.

Working within a complex stakeholder landscape, you will help define business architecture, lead analysis activities, and support the delivery of strategic and operational transformation initiatives.

Key Responsibilities

• Define and shape target operating models, business capabilities and business architecture frameworks.
• Lead business analysis and architecture activities across large-scale transformation and change programmes.
• Partner with business stakeholders, technology teams and third-party suppliers to drive successful delivery.
• Map and optimise current and future-state processes, capabilities and customer journeys.
• Support the implementation of operational, digital and process transformation initiatives.
• Provide strategic recommendations around process improvement, organisational design and capability development.
• Facilitate workshops, gather requirements and support decision-making at senior stakeholder level.

Your background

We're interested in speaking with candidates who bring a combination of business architecture, operating model design and transformation experience gained within the insurance sector.

You will have:

• Proven experience as a Business Architect, Lead Business Analyst or similar transformation professional.
• Strong insurance industry experience, ideally within claims operations.
• A deep understanding of end-to-end claims processes and customer journeys.
• Experience supporting claims transformation, process redesign or operating model change initiatives.
• The ability to influence and engage senior stakeholders across business and technology functions.
• Strong communication, facilitation and requirements management skills.

Highly Desirable Experience

Experience in any of the following areas would be particularly valuable:

• Motor claims operations
• Third-party administration (TPA) models
• Claims transformation programmes
• First Notification of Loss (FNOL) and end-to-end claims journeys
• Claims technology implementations
• Data, MI and analytics within claims environments
• Insurance operations and customer experience improvement
• Supplier, repair network or litigation management