Business Architect

Cigna; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare company in Glasgow is seeking an experienced Business Architect to bridge strategic objectives and functionality. The role involves supporting the strategic technology roadmap, collaborating across stakeholders, and aligning business architecture with technology solutions. Ideal candidates will have a solid background in business architecture, strong analytical skills, and the ability to thrive in a scaled Agile environment. Join us to make a significant impact in transforming health services.

Qualifications

• Minimum of 3 years of experience in business architecture or enterprise business analysis.
• Strong proficiency in business process documentation.
• Experience collaborating with technology stakeholders.

Responsibilities

• Support the definition and planning of the strategic technology roadmap.
• Participate in planning and strategy sessions.
• Lead documentation of business and IT architecture for selected options.

Skills

Understanding of the healthcare industry

Business architecture experience

Business process documentation

Analytical and problem-solving skills

Communication skills

Experience in a scaled Agile environment

Job description

Business Architect

About Cigna: Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

When you work with us, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world healthier place. What difference will you make? Join us to find out.

About you

We are currently seeking an experienced and dynamic Business Architect to join our newly established Strategic Alignment function. The ideal candidate will be proficient in comprehending and shaping business processes and capabilities and should be confident working across all areas of the Cigna International Health Business. This role will be working with internal and external stakeholders to create strategically aligned solutions that maximize value and ensure key business outcomes are achieved.

Specifically, you will have:

• Strong understanding of the health care industry and health insurer operations
• Minimum of 3 years of experience in business architecture or enterprise business analysis and, or enterprise architecture
• Extensive knowledge of business architecture methodologies and framework
• Strong proficiency in business process documentation
• Exceptional ability to translate business needs into tactical requirements
• A good understanding of system design, data & analytics, software architecture and software engineering practices
• Strong analytical, problem‑solving, and decision‑making skills
• Demonstrated knowledge of Artificial Intelligence (AI) and Generative AI (GenAI) concepts, including their application in business process transformation, automation, and decision support.
• Excellent communication and interpersonal skills with the ability to work across stakeholder groups to gather, analyze, and present complex information in a clear and concise manner.
• Comfortable working in some degree of ambiguity and ability to learn new concepts quickly
• Experience collaborating with others to share insights and refine concepts
• Desire to continuously improve self and help the Strategic Alignment function mature
• A global perspective with the ability to navigate complexity across regions, business lines, and regulatory landscapes.
• Experience working in a scaled Agile environment

Key Responsibilities

Your role is to act as a bridge between the business’ strategic objectives and the functionality required to enable the business. You will be critical in helping us turn strategy into execution through…

• Supporting the definition and planning of our strategic technology roadmap. Specifically, you will:
• Participate in planning and strategy sessions
• Proactively offer insights based on business architecture principles to support the development of the company's strategic roadmap
• Stay current with digital technologies and trends to help the organization stay competitive
• Support organizational studies and evaluations, as requested, to inform or refine the roadmap or potential solutions
• Collaborate with technology architects to support the Portfolio Management and backlog refinement process
• Acting as a critical team member to collaborate on the development of recommended strategic solutions
• Lead coordination and collaboration across multiple Discovery stakeholders to gather, document, and understand business needs and translate them into requirements
• Lead documentation of the current state of the organization through a business and IT blueprint based on inputs gathered from key Discovery stakeholders
• Lead identification and capture of challenges and opportunities in current state based on inputs gathered from key Discovery stakeholders
• Partner with business and technology stakeholders to identify opportunities for AI/GenAI to drive business value, improve customer experience, and enhance operational efficiency.
• Assess business capabilities, conduct gap analysis, and prioritize initiatives aligned with organizational objectives.
• Be a key contributor in the identification, proposal, and design of solution options to close gaps in business capabilities and address specific business needs.
• Lead documentation of business and IT architecture for select solution options and lead high level change impact analysis
• Act as subject matter resource on current business architecture; Proactively develop and maintain deep understanding of the organization’s current business processes and strategic objectives for the future
• Proactively seek to identify unintended consequences of change on the current overall architecture
• Build alignment and shared understanding – and help dispel mis‑information about the current state
• Work with stakeholders to validate that solutions are designed in such a way that they deliver maximum value to the customer, and this can be demonstrated empirically
• Proactively participate in building a culture of teaming and continuous learning
• Consistently demonstrate ability to work collaboratively with others to share insights and refine concepts
• Build trust with others through consistent ability to deliver high quality work while also being accessible and supportive
• Actively encourage others to share perspectives, demonstrate constructive two‑way communication that encourages others to perform at their best
• Proactively seek feedback and coaching from others, and take ownership of professional development through learning, coaching/feedback/mentorship, and new experiences on-the-job
• Use data to drive decision‑making, and in general, promote a data driven culture

Why this matters?

This role is strategically focused:

• You will lead business‑first alignment activities, focusing on strategic outcomes rather than technical solutions
• Your work will address complex, global challenges that require cross‑regional, multi‑line‑of‑business coordination.
• You will play a key role in integrating Lean Portfolio Management (LPM) principles, ensuring clarity between portfolio‑level initiatives and operational execution.
• You will ensure business strategy is effectively translated into tangible outcomes, creating clarity for leadership and actionable direction for execution teams

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.